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About

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

About

Our global team of analysts and consultants is comprised of the world’s top talent and state-of-the-art data environments. In each engagement, we think differently about how to find and solve problems. We value insight over information, and actions over recommendations. Evolve your analytics lens to find the hidden stories in customer data. Global delivery, innovative techniques, and proprietary platforms that help you uncover big ideas with big business value. Apply advanced techniques to extract insights from recordings, surveys, chats, posts, e-mails, messages, and other unstructured sources. We’re leading the industry in using speech to monitor interactions and automate quality processes. Our analysts access taxonomies, sentiment, and insights in proprietary software. Rethink how to collect, manage, and analyze customer engagement data. We’ll help determine who, why, and how customers interact with you, then integrate analytics into decision-making.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want a powerful solution that lets them discover insights and relationships in text

Audience

Companies and businesses seeking a solution to monitor interactions and automate quality processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/comprehend/

Company Information

Convergys
www.convergys.com

Alternatives

Alternatives

InfoNgen

InfoNgen

EPAM Systems
Topbox

Topbox

Topbox, Inc.
Sparq

Sparq

Alida

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
FormKiQ
Mantium
PubNub
Qlik Staige
Quickwork
iText
n8n

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
FormKiQ
Mantium
PubNub
Qlik Staige
Quickwork
iText
n8n
Claim Amazon Comprehend and update features and information
Claim Amazon Comprehend and update features and information
Claim Convergys Analytics and update features and information
Claim Convergys Analytics and update features and information