Amazon ComprehendAmazon
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Convergys AnalyticsConvergys
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Related Products
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About
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required.
There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale.
Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.
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About
Our global team of analysts and consultants is comprised of the world’s top talent and state-of-the-art data environments. In each engagement, we think differently about how to find and solve problems. We value insight over information, and actions over recommendations. Evolve your analytics lens to find the hidden stories in customer data. Global delivery, innovative techniques, and proprietary platforms that help you uncover big ideas with big business value. Apply advanced techniques to extract insights from recordings, surveys, chats, posts, e-mails, messages, and other unstructured sources. We’re leading the industry in using speech to monitor interactions and automate quality processes. Our analysts access taxonomies, sentiment, and insights in proprietary software. Rethink how to collect, manage, and analyze customer engagement data. We’ll help determine who, why, and how customers interact with you, then integrate analytics into decision-making.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Organizations that want a powerful solution that lets them discover insights and relationships in text
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Audience
Companies and businesses seeking a solution to monitor interactions and automate quality processes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAmazon
Founded: 1994
United States
aws.amazon.com/comprehend/
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Company InformationConvergys
www.convergys.com
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Integrations
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
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Integrations
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
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