inConcert Contact Center vs. uContact Comparison


inConcert Contact Center inConcert	uContact net2phone	+	+
Learn More Update Features	Visit Website	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies interested in an omnichannel contact center and customer experience solution		Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $59.99/month/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information inConcert Founded: 2001 United States inconcertcc.com/en/products/omnichannel-contact-center		Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
Alternatives uContact net2phone		Alternatives CallShaper
Vocalcom		NICE CXone NICE
Call Center Studio		T-Max Predictive Dialer T-Max Dialer & Communications
Twilio Flex Twilio		ConneXio
Local Measure Engage Local Measure View All		VCC Live View All
Categories Call Center Contact Center Quality Assurance Customer Experience Live Chat		Categories Auto Dialer Call Center Contact Center as a Service (CCaaS) Customer Communications Management IVR Predictive Dialer Sales Dialers Voice Broadcasting
Show More Features Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management
Integrations Facebook Amazon Polly Infobip Instagram Microsoft Dynamics 365 Microsoft Teams Salesforce Twilio Verbio Video RTC Wavy WhatsApp X (Twitter) net2phone Show More Integrations View All 3 Integrations		Integrations Facebook Amazon Polly Infobip Instagram Microsoft Dynamics 365 Microsoft Teams Salesforce Twilio Verbio Video RTC Wavy WhatsApp X (Twitter) net2phone Show More Integrations View All 12 Integrations
Claim inConcert Contact Center and update features and information Claim inConcert Contact Center and update features and information