eDesk

eDesk

4.9 out of 5 stars
eAvio Software Solution eDesk

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eAvio Software Solution:

About

You can see the whole schedule in one place, all ready done tasks and tasks that still need to be done. Reliable, pilot-friendly, fast and cost-effective with many features that prevent human errors. Maintenance documentation, ATL’s and real-time monitoring of aircraft status. Is used with eFlyBag solution or any other EFB software you already might have. Central nervous system of all operations. Planning, operating and scheduling in one system. Fully controllable with as many attachments added to one cloud-based application, accessible anytime and from anywhere.All the necessary and mandatory aircraft documents in one place, with quick access on your tablet, enabling Pilots to access the latest operational data straight from the cockpit. If connected with eDesk cloud-based platform, the whole company can be run through it.
eDesk:

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
eAvio Software Solution:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
eDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eAvio Software Solution:

Audience

Anyone in need of an Aviation solution
eDesk:

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
eAvio Software Solution:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
eDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
eAvio Software Solution:

API

Offers API Not Supported
eDesk:

API

Offers API Supported
eAvio Software Solution:

Screenshots and Videos

eDesk:

Screenshots and Videos

eAvio Software Solution:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
eDesk:

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported
eAvio Software Solution:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
eDesk:

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
eDesk:

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.
eAvio Software Solution:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
eDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
eAvio Software Solution:

Company Information

eAvio
Founded: 2011
Slovenia
eavio.aero
eDesk:

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com
eAvio Software Solution:

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eAvio Software Solution:

Categories

eDesk:

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported
eAvio Software Solution:

Airline Reservation System Features

Charter Reservations Not Supported
CRM Supported
Departure Control Not Supported
Disruption Management Not Supported
Distribution Management Not Supported
Loyalty Program Supported
Online Booking Not Supported
Payment Processing Not Supported
Revenue Management Supported
Self Service Portal Supported
Third Party Booking Not Supported

Aviation Maintenance Features

Compliance Management Supported
Components Tracking Supported
Flight Time Tracking Supported
Inventory Control Supported
Labor Hours Tracking Supported
Logbook Tracking Supported
Maintenance Scheduling Supported
Manuals Supported
Service Bulletins Supported
Work Order Management Supported
eDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
eAvio Software Solution:

Integrations

Aircall Not Supported
Amazon Not Supported
BigCommerce Not Supported
Cdiscount Not Supported
ChannelAdvisor Not Supported
ChannelEngine Not Supported
Facebook Not Supported
Google Not Supported
Help Desk Migration Not Supported
Linnworks Not Supported
Microsoft Outlook Not Supported
Mirakl Not Supported
ReturnPro Not Supported
ShipCalm Not Supported
ShipStation Not Supported
Shopify Not Supported
Trustpilot Not Supported
Veeqo Not Supported
Walmart Not Supported
WooCommerce Not Supported
eDesk:

Integrations

Aircall Supported
Amazon Supported
BigCommerce Supported
Cdiscount Supported
ChannelAdvisor Supported
ChannelEngine Supported
Facebook Supported
Google Supported
Help Desk Migration Supported
Linnworks Supported
Microsoft Outlook Supported
Mirakl Supported
ReturnPro Supported
ShipCalm Supported
ShipStation Supported
Shopify Supported
Trustpilot Supported
Veeqo Supported
Walmart Supported
WooCommerce Supported
eAvio Software Solution:
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Claim eAvio Software Solution and update features and information
eDesk:
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