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About

You can see the whole schedule in one place, all ready done tasks and tasks that still need to be done. Reliable, pilot-friendly, fast and cost-effective with many features that prevent human errors. Maintenance documentation, ATL’s and real-time monitoring of aircraft status. Is used with eFlyBag solution or any other EFB software you already might have. Central nervous system of all operations. Planning, operating and scheduling in one system. Fully controllable with as many attachments added to one cloud-based application, accessible anytime and from anywhere.All the necessary and mandatory aircraft documents in one place, with quick access on your tablet, enabling Pilots to access the latest operational data straight from the cockpit. If connected with eDesk cloud-based platform, the whole company can be run through it.

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone in need of an Aviation solution

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

eAvio
Founded: 2011
Slovenia
eavio.aero

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com

Alternatives

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
myFLIGHTDATA

myFLIGHTDATA

myFLIGHTDATA.com
CharterLog XMS

CharterLog XMS

Polaris Microsystems
Panel Planner

Panel Planner

One Mile Up

Categories

Categories

Airline Reservation System Features

Charter Reservations
CRM
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

Aviation Maintenance Features

Compliance Management
Components Tracking
Flight Time Tracking
Inventory Control
Labor Hours Tracking
Logbook Tracking
Maintenance Scheduling
Manuals
Service Bulletins
Work Order Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Amazon
BigCommerce
Cdiscount
ChannelAdvisor
ChannelEngine
Facebook
Gmail
Magento
Microsoft Outlook
PrestaShop
ReturnPro
ShipCalm
ShipStation
Shopify
Trustpilot
Veeqo
Wish
X (Twitter)
eBay
xSellco Feedback

Integrations

Amazon
BigCommerce
Cdiscount
ChannelAdvisor
ChannelEngine
Facebook
Gmail
Magento
Microsoft Outlook
PrestaShop
ReturnPro
ShipCalm
ShipStation
Shopify
Trustpilot
Veeqo
Wish
X (Twitter)
eBay
xSellco Feedback
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