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About

bsmart ORMS is a commercial off-the-shelf cloud based Utility Operations & Revenue Management System. The robust platform leverages the mobility and cloud to give all the stake holders of the utility a complete solution comprising of operations, Automated Spot billing, Payment collection systems, Revenue Management , Consumer engagement, Smart Metering needs, Command control center and mobile based Monitoring and analytics as a unified system giving an edge to reduce the losses, improve consumer satisfaction.It is a advanced Mobile first cloud enabled utility platform built with vast experience from internal utility expertise, incorporating the best practices and expertise gained over 2 decades of domain expertise of handling large billing and CIS projects. The software is modular and is highly customizable, configurable, scalable and reliable. Platform offers specific – solution as per customer requirement, measurable benefits with set KPIs,

About

With over two decades of industry experience and a patented technology stack, we help Mobile Network Operators secure and monetize their messaging infrastructure, turning A2P SMS into a sustainable revenue stream while safeguarding network performance and reliability. At the same time, we enable businesses to connect with their customers, employees, and systems through scalable cloud APIs and off-the-shelf solutions for messaging, voice, verification, and engagement. By combining global connectivity with cloud technologies, tyntec simplifies complex mobile interactions and makes them more secure, reliable, and accessible. Recognized as a Tier One provider in the ROCCO A2P SMS reports for both MNO and Enterprise editions, tyntec consistently sets benchmarks in innovation, security, and trust. Our mission is to empower operators and enterprises alike to unlock new opportunities in the mobile ecosystem.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

For companies that need an application to handle billing and CIS projects

Audience

Businesses requiring a SMS messaging solution to provide customer support with two-way messages

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€0.0426 per message
Customized offer based on use case, volume, atrgeted region
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Tyntec is a very versatile and powerful tool to have present in the customer service process, I like that it is easy to implement and the interface is as simple as it gets, without falling too much on the lack of modern tools, instead it provides versatility and intuitiveness that enhances the customer support team through the implementation of multiple conversational channels that the everyday customer uses, integrating all of these to be used in the platform for more comfortable communication. I like that it unifies these communication channels into one so that it is easier to manage the business and provide a better service, additionally, the amount of channels that it supports is outstanding and it makes the teamwork way easier as we are able to do more in just one platform, setting up meetings to communicate about different projects and set different tasks and schedules.

Cons

  • Tyncet is such an amazing software that I haven't been able to notice any dislikes to it or disadvantages that stop us from doing our job or slow down our communication process, it has brought up so many benefits and concerns that we have been able to figure out as we use it, creating a competent team that is able to communicate between us and with the customers, solving any issues that may arise.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

BCITS
India
www.bcits.co.in

Company Information

tyntec
United Kingdom
www.tyntec.com

Alternatives

MultiBilling

MultiBilling

MuniBilling

Alternatives

Hansen CIS

Hansen CIS

Hansen Technologies
Africala

Africala

Africala Technologies Ltd
MessageBot

MessageBot

MessageBot Solutions Pvt Ltd
EDIFICE

EDIFICE

Northern Data Systems

Categories

Utility Billing Supported

Categories

SMS Marketing Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Not Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Integrations

Apple Business Chat Not Supported
BI Book Not Supported
Facebook Messenger Not Supported
Google Business Messages Not Supported
Instagram Not Supported
LINE Not Supported
SAP Cloud Platform Not Supported
Telegram Not Supported
Viber Not Supported
WeChat Not Supported
WhatsApp Not Supported

Integrations

Apple Business Chat Supported
BI Book Supported
Facebook Messenger Supported
Google Business Messages Supported
Instagram Supported
LINE Supported
SAP Cloud Platform Supported
Telegram Supported
Viber Supported
WeChat Supported
WhatsApp Supported
Claim bSmart ORMS and update features and information
Claim bSmart ORMS and update features and information
Claim tyntec and update features and information
Claim tyntec and update features and information