Z-API Omni vs. respond.io Comparison


Z-API Omni Irrah Group	respond.io	+	+
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About Z-API Omni is a hosted messaging API for developers, software companies, integrators and automation teams building customer communications into applications and workflows. A unified REST API connects WhatsApp, Messenger, Instagram and Telegram, with webhooks for incoming messages and delivery events. WhatsApp channels can use the official Meta API or a web-connected QR-code session. The service sends text, media, buttons, lists and message templates. SDKs are available for JavaScript, Python, PHP, Go and .NET, with Swagger documentation and a Postman collection. Teams can use the API for customer support, order and delivery updates, notifications, appointment reminders, marketing, payments and authentication. A free isolated sandbox supports testing before production; paid subscriptions are priced per channel, with a separate partner plan for higher channel volumes.	About Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Developers, software companies, agencies and automation builders who run WhatsApp, Messenger, Instagram and Telegram messaging for their own business or for their clients.	Audience Companies that need a powerful business messaging platform to connect with customers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.99/channel/month Omni Plan: US$19.99 per channel/month for 1–9 channels. Partner Plan: US$17.99 per channel/month from 10 channels, with lower rates at higher channel volumes. Meta message fees for the official WhatsApp API are additional. Free Version Not Supported Free Trial Not Supported	Pricing $99 per month Team plan - $99/month Business plan - $299/month Enterprise plan - Custom/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Irrah Group United States omni.z-api.io/en	Company Information respond.io Founded: 2017 Malaysia respond.io
Alternatives Gupshup	Alternatives Podium
Ticker Securitec	Anantya.ai
Infobip	BirdyChat
SMS.to Intergo Telecom	Atom
Nexfy Linksignal Tecnologia e Comunicação View All	Trengo View All
Categories Communications Platform as a Service (CPaaS) Supported	Categories Conversational Support Supported Customer Communications Management Supported Live Chat Supported
	Show More Features Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Supported Interactive Content Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported
Integrations Make Supported 360dialog Not Supported Axis LMS Not Supported ElectroNeek Not Supported Facebook Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Instagram Not Supported Integry Not Supported Salesforce Not Supported Shopify Not Supported Shortlists Not Supported Stackreaction Not Supported WeChat Not Supported Wix Not Supported WordPress Not Supported Workers by Delos Not Supported X (Twitter) Not Supported Zendesk Not Supported n8n Supported Show More Integrations View All 3 Integrations	Integrations Make Supported 360dialog Supported Axis LMS Supported ElectroNeek Supported Facebook Supported HubSpot CRM Supported HubSpot Customer Platform Supported Instagram Supported Integry Supported Salesforce Supported Shopify Supported Shortlists Supported Stackreaction Supported WeChat Supported Wix Supported WordPress Supported Workers by Delos Supported X (Twitter) Supported Zendesk Supported n8n Not Supported Show More Integrations View All 35 Integrations
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