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About

No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.

About

Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a remote visual assistance tool to connect with anyone to guide

Audience

Companies that want an interactive remote assistance solution that uses augmented reality for remotely fixing hardware

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per user per month
Free Version Supported
Free Trial Supported

Pricing

$15 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Help keep remote connections and client stations organized. You can ass tasks or projects to staff. I am able to easily connect with clients and it is very easy for them to get connected.

Cons

  • It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

XMReality
Founded: 2007
US and Sweden
www.xmreality.com/our-product

Company Information

Zoho
Founded: 1996
India
www.zoho.com/lens/

Alternatives

Alternatives

Visual Assistance

Visual Assistance

OptimaTech Limited
Librestream

Librestream

Librestream Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Integrations

Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Salesforce Supported
Truto Not Supported
Zoho Directory Not Supported

Integrations

Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Truto Supported
Zoho Directory Supported
Claim XMReality and update features and information
Claim XMReality and update features and information
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Claim Zoho Lens and update features and information