eCaseFivium
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Related Products
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About
Case management software for complaints and HR case tracking.
Know when your cases are on-time and on-track. And when they’re not.
Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service.
Consistent, compliant complaints handling:
To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access.
Go beyond your standard HR system:
Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.
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About
eCase helps with all aspects of managing cases across the UK public sector: central and local government, arms-length bodies and services like police forces and NHS trusts. eCase lets your team log, process and respond to correspondence for every kind of case, all in one place. PQs, MCs, FOIs, TOs, Complaints, Compliments, DPAs/SARs, Cabinet Committee Communications and Campaigns - eCase keeps it all together. eCase can help you and your team process cases faster, better and more consistently. Easily. Online. End-to-end. Whilst the eCase Platform is the best of breed built for purpose technology, the ECO Programme focusses on the people and process pillars of transformation. Our ECO Team’s unique knowledge and experience of public sector correspondence management ensures that you are taking advantage of industry best practices. We make sure that all of your stakeholders are engaged and recognise the benefits of our service.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in a complaint management and/or HR case management solution
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Audience
UK public sector agencies seeking a tool to manage their correspondence and operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$900.00/month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationWorkpro
Founded: 1969
United Kingdom
www.workpro.com
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Company InformationFivium
Founded: 2006
United Kingdom
www.fivium.co.uk/services/ecase
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Categories |
Categories |
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Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Not Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Not Supported
Self Service Portal
Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
HR Employee File Management Features
Access Controls
Not Supported
Centralized Employee Files
Not Supported
Dashboard
Supported
Email Notifications
Supported
Paper & Digital
Not Supported
Regulatory Compliance
Supported
Retention Settings
Not Supported
Search
Supported
Sharing Spaces
Not Supported
Signature
Not Supported
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Government Features
Budgeting & Forecasting
Not Supported
Code Enforcement
Not Supported
Compliance Management
Supported
Fixed Asset Management
Not Supported
Inventory Management
Not Supported
License Issuance
Supported
Permit Issuance
Supported
Purchasing & Receiving
Not Supported
Self Service Portal
Not Supported
Taxation & Assessment
Not Supported
Utility Billing
Not Supported
Work Order Management
Supported
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Integrations
Oncore
Not Supported
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