WebFirstRTI Software
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Zunoy KnowledgebaseMentcube Innovations Pvt Ltd
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Related Products
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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About
Zunoy Knowledgebase is a documentation tool for teams that need to keep product, technical, and company information organized in one place. It can be used for API documentation, FAQs, user guides, tutorials, release notes, and internal documentation.
Users can create and update articles with a rich text editor, organize pages into categories, and connect related content through page links. Search helps users find information without going through the documentation manually. Teams can also use version control to keep track of changes and manage different versions of their documentation.
Access controls help manage who can view or edit content, while templates can be used when creating similar types of articles. Zunoy Knowledgebase also includes AI-assisted features, analytics, feedback, and custom branding options.
It can be used for customer-facing help content or as an internal knowledge base for product teams, developers, support staff, and other employees.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a solution to facilitate communication
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Audience
Software companies, SaaS teams, developers, technical writers, product teams, and customer support teams that need to create and maintain product or internal documentation.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$4/month
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Company InformationMentcube Innovations Pvt Ltd
zunoy.com/knowledgebase
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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