Wingman

Wingman

Emergent
+
+

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About

Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.

About

Wingman helps online stores connect shoppers with product experts for live 1:1 consultations, so customers can make a purchase decision in seconds. Instead of leaving shoppers alone with static product pages or limited text support, Wingman adds proactive shopping assistance on top of a store’s existing customer support tools. Its vetted experts can answer product questions, explain features, recommend products, and guide shoppers toward the right choice. It is built to improve interactivity, increase conversion rate, support upsell and cross-sell, and reduce returns by giving customers focused, personal assistance before they buy. Wingman breaks free from the limitations of text through one-way video calls, where experts can answer questions, explain features, or show products live while the customer’s camera stays turned off by default. Co-browsing helps experts and shoppers get on the same page, browse together, and find the best product for the customer.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a next generation Customer Engagement platform

Audience

Specialty ecommerce retailers that need live expert guidance to help shoppers choose complex or high-consideration products

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Vivocha
Founded: 2012
Italy
www.vivocha.com

Company Information

Emergent
Founded: 2024
United States
getwingman.com

Alternatives

Alternatives

Solid

Solid

Codapt lnc
Base

Base

Base.ai
TourOpp GO

TourOpp GO

TourOpp
Wingman

Wingman

Emergent

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Salesforce
Commanders Act
Facebook Ads
GitHub
Gmail
Google Analytics
Google Calendar
Google Drive
Google Sheets
Google Slides
HubSpot CRM
Instagram
Instagram Ads
Jira
LinkedIn
QuickBooks Online
Semrush
Shopify
Stripe
X (Twitter)

Integrations

Salesforce
Commanders Act
Facebook Ads
GitHub
Gmail
Google Analytics
Google Calendar
Google Drive
Google Sheets
Google Slides
HubSpot CRM
Instagram
Instagram Ads
Jira
LinkedIn
QuickBooks Online
Semrush
Shopify
Stripe
X (Twitter)
Claim Vivocha and update features and information
Claim Vivocha and update features and information
Claim Wingman and update features and information
Claim Wingman and update features and information