Velaro vs. Watermelon Comparison


Velaro	Watermelon	+	+
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About Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.	About Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that need a live chat and customer engagement solution	Audience Companies searching for a solution to create chatbots, manage conversations and collaborate with your team
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.95 per user per month Free Version Not Supported Free Trial Supported	Pricing €19 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Velaro provides high quality live chat. It also monitors every visitors on our website. Easily integrates with social apps. Provides real-time tracking on our website. Also we can check the history of each and every visitor's. Very intuitive software. Easily integrates with Salesforce, Magento, NetSuite. Cons Easy to install and use. No dislikes as of now.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Velaro Founded: 2000 United States www.velaro.com	Company Information Watermelon Founded: 2015 Netherlands watermelon.ai/
Alternatives REVE Chat	Alternatives SimplyBoost
Lemur Live Chat Lemur	Engati Engati Technologies
CCIChat Cyber Cast International	Social Intents
Chatra	LivePerson
ApexChat View All	Heyday AI Hootsuite View All
Categories Live Chat Supported	Categories Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Support Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations X (Twitter) Supported Facebook Supported Facebook Messenger Not Supported Gmail Not Supported Google Analytics Supported LinkedIn Supported NetSuite Supported Parsey Supported Salesforce Not Supported Salesforce Agentforce Service Supported Telegram Not Supported WhatsApp Not Supported WordPress Supported Zendesk Supported Show More Integrations View All 9 Integrations	Integrations X (Twitter) Supported Facebook Not Supported Facebook Messenger Supported Gmail Supported Google Analytics Not Supported LinkedIn Not Supported NetSuite Not Supported Parsey Not Supported Salesforce Supported Salesforce Agentforce Service Not Supported Telegram Supported WhatsApp Supported WordPress Not Supported Zendesk Not Supported Show More Integrations View All 6 Integrations
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