isLucid

isLucid

Lucid Agreements
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About

Voice AI for any application. Vapi lets developers build, test and deploy voicebots in minutes rather than months. Solutions for everything. Customer support, front desk, outbound sales, lead generation, telehealth, food ordering, transportation logistics, employee training, roleplay, or whatever else you want to build. We’re making voice AI’s as simple, reliable, and accessible as any other API in your stack. All the power with all the customizability. Plug in any model or voice, and talk to it everywhere.

About

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers, sales, inbound calls, outbound calls, voice products, voice IT

Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0.05 per minute
Free Version
Free Trial

Pricing

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.5 / 5
design 2.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • They have some nice integration with 11 labs which makes their service very promising, but it takes time to set it up.
  • I thought this was going to be a great platform to develop my voice assistants but was sorely disappointed.

Cons

  • Awful support! I'm trying to close my account for two days. Why not add a simple cancel plan link or delete or unsubscribe?
  • Support is non-existent and documentation is extremely poor. I spent a lot of time setting up an assistant which was working ok. Then they had a developer conference and rolled out a lot of new features and EVERYTHING broke. I spent hours and hours trying to get it working again to no avail. Emailed them and was told the "bugs" would be fixed tomorrow... then tomorrow.. then tomorrow. REALLY FRUSTRATING.

Pros & Cons from Real Users

Pros

  • I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.
  • Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.
  • It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

Cons

  • It could be implemented with more online meeting platforms.
  • Currently, I don't face any, everything works great.
  • Didn’t find anything significantly negative about the software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Vapi AI
Founded: 2023
United States
vapi.ai

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

Alternatives

Alternatives

LucidVueCX

LucidVueCX

Ignite Tek
Talkie.ai

Talkie.ai

Talkie

Categories

Categories

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

AI Agents Directory
Azure DevOps
Chert
Cloudonix
Gladia
Hamming
Hindsight
Inworld TTS
Jira
Mercury 2
Mercury Edit 2
Microsoft Teams
Operata
Paygent
Speechmatics
VerbaFlo
Workers by Delos
Zapier

Integrations

AI Agents Directory
Azure DevOps
Chert
Cloudonix
Gladia
Hamming
Hindsight
Inworld TTS
Jira
Mercury 2
Mercury Edit 2
Microsoft Teams
Operata
Paygent
Speechmatics
VerbaFlo
Workers by Delos
Zapier
Claim Vapi AI and update features and information
Claim Vapi AI and update features and information
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