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About

Remote takes communication to the next level. Join multiple people on a call, where you can all see what someone is looking at. But it’s more than that: XR allows you to take actions, like literally pointing it at what you’re talking about. You can connect to drones, robots, and autonomous vehicles to get different viewpoints or see areas inaccessible to humans. You can share 3D models in the middle of the call, along with traditional 2D graphs, charts, and images. Remote even allows for real time translation for maximum international communication and problem-solving. XR is the future of the industrial sector because of the impact it has on communication. This is as close as you can get to walk through the facility with a team of experts without putting everyone on a plane for everything from customer troubleshooting to complex on-site field reports.

About

ServiceMax Zinc is a powerful communication and collaboration platform designed to streamline and enhance the efficiency of field service teams. Integrated with existing ServiceMax tools, Zinc connects service workers, back-office teams, and experts to ensure seamless information sharing and real-time support. Features like live video calls, intelligent bots for task routing, and secure messaging enable rapid issue resolution. Zinc also offers tools for broadcasting updates, annotating videos for troubleshooting, and tracking team interactions, ultimately reducing downtime, improving first-time fix rates, and boosting customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies searching for an AR Remote Collaboration solution to open up new levels of communication, collaboration, and problem solving

Audience

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

VIRNECT
Founded: 2016
South Korea
www.virnect.io/remote

Company Information

PTC
Founded: 1985
United States
www.ptc.com/en/products/servicemax/zinc

Alternatives

Alternatives

Librestream

Librestream

Librestream Technologies
Librestream

Librestream

Librestream Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365
REFLEKT Remote

REFLEKT Remote

RE'FLEKT

Categories

Categories

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Integrations

Box Not Supported
Citrix Workspace Not Supported
Desktop.com Not Supported
Dropbox Not Supported
Egnyte Not Supported
Google Drive Not Supported
Greenhouse Not Supported
HiBob Not Supported
Indent Not Supported
Microsoft OneDrive Not Supported
Rambox Not Supported
VIRNECT Make Supported
VIRNECT View Supported

Integrations

Box Supported
Citrix Workspace Supported
Desktop.com Supported
Dropbox Supported
Egnyte Supported
Google Drive Supported
Greenhouse Supported
HiBob Supported
Indent Supported
Microsoft OneDrive Supported
Rambox Supported
VIRNECT Make Not Supported
VIRNECT View Not Supported
Claim VIRNECT Remote and update features and information
Claim VIRNECT Remote and update features and information
Claim ServiceMax Zinc and update features and information
Claim ServiceMax Zinc and update features and information