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About

UniVoIP’s innovative solutions and software drive performance, productivity, and efficiency while embracing and overcoming today’s most demanding business communication trends. The principle product, OfficeConnect™, is an extremely robust and highly flexible solution delivering 500+ PBX, Omnichannel Contact Center and Unified Communication features via private, public or hybrid networking options in a multi-instance infrastructure environment. UniVoIP also offers UniBridge, a powerful, high-definition audio, video and web conferencing, screen-sharing solution that offers meeting logs, timestamps, summaries, no software download required, and custom branding.

About

Vonage Business is a leading cloud communications platform for businesses of all sizes and industries. Vonage Business covers all the communication needs of organizations looking to succeed, offering more than 40 business-critical features, mobility, conferencing, and integration with top cloud applications. Trusted by more than 500,000 business users, Vonage is available in a number of plans and packages that fit various business requirements.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that need a cloud-based phone system

Audience

Small to medium sized businesses and large enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.3 / 5
ease 4.3 / 5
features 4.3 / 5
design 4.0 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • Fast setup, features like mobile app and desktop access to the system and receive incoming & outgoing calls.
  • Vonage allows one administrator at my organization to manage our communications effectively. I can assign phone lines, create calling trees, manage voicemail, and even send texts from my Vonage app.
  • Excellent, aggressive pricing Full-featured VoIP System Excellent management interface Voice quality is crisp

Cons

  • It's pricy compared to the competition but the service is good.
  • It seems expensive to add users who wish to use a physical phone instead of the app. Customer support wait times are long because of the platform's popularity.
  • Terrible (nigh non-existent) customer service You have to contact Customer Service to remove some purchased features

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

UniVoIP
Founded: 2005
United States
univoip.com

Company Information

Vonage
Founded: 2001
United States
www.vonage.com

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
RingCentral RingEX

RingCentral RingEX

RingCentral
Intermedia Unite

Intermedia Unite

Intermedia

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Integrations

Microsoft Outlook
Salesforce
Sugar Sell
Agency Matrix
Alexa Smart Properties
Botsplash
Bullhorn
DentalTap
Enlyft
Google Contacts
KonnectzIT
LexisNexis Predictive Modeling
Method:CRM
Mozilla Firefox
Reveal
Textline
VEVS Boat Rental Software
VEVS Car Rental Software
Verint AI Blueprint
WIZ AI Talkbots

Integrations

Microsoft Outlook
Salesforce
Sugar Sell
Agency Matrix
Alexa Smart Properties
Botsplash
Bullhorn
DentalTap
Enlyft
Google Contacts
KonnectzIT
LexisNexis Predictive Modeling
Method:CRM
Mozilla Firefox
Reveal
Textline
VEVS Boat Rental Software
VEVS Car Rental Software
Verint AI Blueprint
WIZ AI Talkbots
Claim UniVoIP and update features and information
Claim UniVoIP and update features and information
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