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About

Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.

About

With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Workforce management solution for HR departments looking for labor optimization

Audience

Customer Obsessed Enterprises

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

UniFocus
Founded: 1998
United States
www.unifocus.com

Company Information

zenloop
Founded: 2016
Germany
www.zenloop.com/en/

Alternatives

Alternatives

Categories

Categories

Churn Prevention Supported
NPS Supported

Attendance Tracking Features

Absence Management Not Supported
Calendar Management Not Supported
Employee Scheduling Not Supported
Employee Time Clock Not Supported
FMLA Tracking Not Supported
Overtime Tracking Not Supported
Reporting/Analytics Supported
Self Service Portal Supported
Time Tracking Not Supported
Timesheets Supported
Vacation / Leave Tracking Supported

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Not Supported
Employee Database Supported
Group Scheduling Not Supported
Messaging Not Supported
Mobile Access Not Supported
Payroll Management Not Supported
Reporting/Analytics Supported
Resource Management Not Supported
Schedule Distribution Not Supported
Scheduling Not Supported
Shift Scheduling Not Supported
Shift Swapping Supported
Time Clock Not Supported
Time Tracking Not Supported
Vacation / Leave Tracking Supported

Hospitality Property Management Features

Built-in Accounting Not Supported
Catering Not Supported
CRM Not Supported
Employee Management Supported
Extended Stay Not Supported
Front Office Management Not Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Not Supported
Maintenance Management Not Supported
Marketing Automation Not Supported
Marketing Management Not Supported
Multi-Property Not Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Not Supported

Human Resources Features

360 Degree Feedback Not Supported
Applicant Tracking Not Supported
Attendance Management Supported
Benefits Management Not Supported
Career Development Planning Not Supported
Compensation Management Not Supported
Compliance Management Supported
Employee Database Supported
Employee Lifecycle Management Not Supported
Onboarding Not Supported
Payroll Management Not Supported
Performance Management Supported
Recruiting Management Not Supported
Self Service Portal Supported
Succession Planning Not Supported
Time & Attendance Management Supported
Time Off Management Supported
Timesheets Supported
Training Management Not Supported

Time Clock Features

Biometric Recognition Supported
Hourly Employee Tracking Not Supported
Messaging Not Supported
Mobile Access Not Supported
Online Punch Card Not Supported
Payroll Management Not Supported
Punch card Not Supported
Reporting/Analytics Supported
Salaried Employee Tracking Not Supported
Sick Leave Tracking Supported
Vacation / Leave Tracking Supported
Workstation Tracking Not Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Not Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Integrations

AccessOwl Not Supported
BI Book Not Supported
Circula Not Supported
Easyflow Not Supported
Emarsys Not Supported
Freshdesk Not Supported
Magento Not Supported
Salesforce Agentforce Marketing Not Supported
Seven Senders Not Supported
Shopify Not Supported
Slack Not Supported
Spryker Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

AccessOwl Supported
BI Book Supported
Circula Supported
Easyflow Supported
Emarsys Supported
Freshdesk Supported
Magento Supported
Salesforce Agentforce Marketing Supported
Seven Senders Supported
Shopify Supported
Slack Supported
Spryker Supported
Zapier Supported
Zendesk Supported
Claim UniFocus and update features and information
Claim UniFocus and update features and information
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Claim zenloop and update features and information