Twilio vs. Twilio Flex Comparison


Twilio	Twilio Flex Twilio	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Developers that need flexible APIs that power communications applications, at companies of all sizes		Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $0.0085 per min Free Version Free Trial		Pricing $1.00/user Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.8 / 5 support 4.5 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex
Alternatives Sendbird		Alternatives Local Measure Engage Local Measure
Textellent		Clickatell
Squaretalk		Infobip
TeleSign		Five9
Telnyx View All		Talkdesk View All
Categories Application Development Call Recording Call Tracking Cloud Communication Platform Communications Platform as a Service (CPaaS) Customer Data Platforms (CDP) Customer Engagement IoT Mobile App Development SIP Trunk SMS API SMS Gateways Voice Calling API & SDK WhatsApp Marketing		Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)
Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Show More Features IoT Features Application Development Big Data Analytics Configuration Management Connectivity Management Data Collection Data Management Device Management Performance Management Prototyping Visualization Mobile App Development Features Access Controls / Permissions Any App Development Language Collaboration Tools Compatibility Testing Data Modeling Debugging Drag and Drop Editor Enterprise Mobility (EMM/MAM) FaceID and TouchID For Consumer Apps For Enterprise Apps Integration Options Mobile App Security Multi-Factor Authentication (MFA) Multiple Apps from Same Base No Dependencies No-Code Reporting / Analytics Single Sign-On (SSO) Source Control Visual Editor WhatsApp Marketing Features Alerts API Autoresponder Bulk Messaging Campaign Management Contact Management Multi-Language Support Reporting / Analytics		Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management
Integrations CallFinder Daisee Make Pipedream SALESmanago Salesforce Spoke Phone WebRezPro Zapier Zendesk monday sales CRM Bizstim Boomi InfoFlo Print Malcolm! Qorus Integration Engine Robocorp Sedric AI Titan WP Fluent Forms Show More Integrations View All 767 Integrations		Integrations CallFinder Daisee Make Pipedream SALESmanago Salesforce Spoke Phone WebRezPro Zapier Zendesk monday sales CRM Bizstim Boomi InfoFlo Print Malcolm! Qorus Integration Engine Robocorp Sedric AI Titan WP Fluent Forms Show More Integrations View All 18 Integrations