Twilio Flex vs. kustomeroo Comparison


Twilio Flex Twilio	kustomeroo	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels		Audience Businesses seeking a solution to offer live video customer service at any time via their website
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $1.00/user Free Version Free Trial		Pricing $19 per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex		Company Information kustomeroo United States www.kustomeroo.com
Alternatives Local Measure Engage Local Measure		Alternatives Vocalcom
Clickatell		Alvaria CX Suite Alvaria
Infobip		VoApps DirectDrop Voicemail
Five9		Five9
Talkdesk View All		CallShaper View All
Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)		Categories Call Center Contact Management Customer Engagement Customer Experience Telemarketing
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Show More Features Telemarketing Features Auto Dialer Call Logging Call Recording Call Routing Call Scripting CRM Inbound Call Center IVR / Voice Recognition Lead Distribution Outbound Call Center
Integrations Zapier Calabrio Quality Management CallFinder Daisee Enthu.ai Follow Up Boss HubSpot CRM IBM watsonx Assistant Make NetSuite Pipedream Pipedrive Replicant Shopify Slack Symbl WebRezPro Webflow Zendesk Zoom Phone Show More Integrations View All 18 Integrations		Integrations Zapier Calabrio Quality Management CallFinder Daisee Enthu.ai Follow Up Boss HubSpot CRM IBM watsonx Assistant Make NetSuite Pipedream Pipedrive Replicant Shopify Slack Symbl WebRezPro Webflow Zendesk Zoom Phone Show More Integrations View All 7 Integrations
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