TrueDEM

TrueDEM

panagenda GmbH
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About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

About

ITRS Uptrends helps organizations achieve 24x7 reliability and performance for web services (websites, SaaS, APIs), so mission-critical transactions work from anywhere, anytime. ITRS Uptrends’ intuitive no-code/low-code transaction recorder simplifies the monitoring setup, driving rapid time-to-value even across multi-vendor/domain business services. We continuously monitor multistep user journeys from 368 nodes in 67 countries to provide full visibility beyond uptime. Alongside synthetic monitoring, our real user monitoring captures service usage and adoption to show IT's business impact. Integrating with our real-time observability portfolio, ITRS Uptrends offers end-to-end visibility of business services across hybrid infrastructures. As a SaaS solution, ITRS Uptrends is deployment-free unless private checkpoints are required to monitor from within a corporate network.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Audience

IT Professionals

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$17.50/month
Multiple plans available from Starter to Enterprise level
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • *Excellent Price point for Small to Medium Companies *Multiple sensors can be setup easily monitor different aspects of your network *Support is top notch, response time very quick *Quickly create reports
  • Monitoring site uptime, site load time visibility, advanced waterfall reporting, API Monitoring, email notifications.

Cons

  • I don't really have any issues, Program works as advertised.
  • Web based application works flawlessly, unable to think of any con at this time.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

Company Information

Uptrends
Founded: 2007
Netherlands
www.uptrends.com

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Categories

Categories

Cloud Cost Management Features

Cost Reduction Optimization Supported
Dashboard Supported
Data Import/Export Not Supported
Data Storage Not Supported
Data Visualization Not Supported
Resource Usage Reporting Not Supported
Roles / Permissions Not Supported
Spend and Cost Reporting Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Supported
Mail Server Monitoring Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Supported
Uptime Reporting Supported

Integrations

Data Virtuality Not Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
PagerDuty Not Supported
SIGNL4 Not Supported
Slack Not Supported
StatusHub Not Supported
Statuspal Not Supported
Zenduty Not Supported

Integrations

Data Virtuality Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
PagerDuty Supported
SIGNL4 Supported
Slack Supported
StatusHub Supported
Statuspal Supported
Zenduty Supported
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