TradesBackbone

TradesBackbone

Martello Systems
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About

Trades Operator is cloud software for home-service contractors—HVAC, plumbing, electrical, and cleaning shops. It brings customer calls and marketing together with field work and job finances in one place. Business phone numbers are built in. Calls are transcribed and summarized, matched to the customer, and credited to the ad that rang. Missed calls can get a text back. Schedule by technician skill on a drag-and-drop board, send estimates customers sign online, take card, ACH or Klarna payments, and keep books that follow the jobs. Operator, our AI assistant, answers questions in plain words from your own records and drafts next steps. Money always waits for your yes. We're not priced per user, so the whole crew gets a login. Switching is free: we move your history in from Housecall Pro through its API (needs your Housecall Pro MAX plan), QuickBooks Online, Thryv files, or spreadsheet exports.

About

TradesBackbone is cloud-based field service software for small trade businesses. It combines customer records, jobs, estimates, invoices and payment links with office scheduling and dispatch. Technicians use a phone browser to view assignments, create estimates, send invoices, capture photos and update jobs. Customers can approve estimates by text or email, and approved estimates become invoices. It supports recurring services, routes, reminders and customer follow-ups. Role-based access controls which records and financial screens team members see. QuickBooks Online sync is on Pro and higher plans; API access is on Elite. Optional AI tools answer questions about business records and draft estimates or follow-up messages. When enabled, the AI Front Desk drafts customer replies for human approval by default. It serves plumbing, HVAC, electrical, roofing, lawn, pest-control and cleaning businesses.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Owners of HVAC, plumbing and electrical shops who want calls, jobs, payments and books in one place

Audience

Trade shops of 3 to 25 people, such as HVAC, plumbing and electrical contractors.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact for pricing
Discussed during a demo.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Trades Operator
Founded: 2026
United States
tradesoperator.com

Company Information

Martello Systems
Founded: 2026
United States
tradesbackbone.com

Alternatives

Alternatives

MyHomeService360

MyHomeService360

The Compendium Company
FieldEdge

FieldEdge

Xplor
MightyCrews

MightyCrews

Cloudline Software Ltd.
CallsAround

CallsAround

TetraCore

Categories

Categories

Integrations

QuickBooks Online Supported
Stripe Supported
Google Ads Supported
Klarna Supported
Make Not Supported
Meta Ads Supported
Mycel Not Supported
Plaid Supported
Zapier Not Supported

Integrations

QuickBooks Online Supported
Stripe Supported
Google Ads Not Supported
Klarna Not Supported
Make Supported
Meta Ads Not Supported
Mycel Supported
Plaid Not Supported
Zapier Supported
Claim Trades Operator and update features and information
Claim Trades Operator and update features and information
Claim TradesBackbone and update features and information
Claim TradesBackbone and update features and information