ThermoGrid vs. mHelpDesk Comparison


ThermoGrid ECI ThermoGrid	mHelpDesk	+	+
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		Related Products STACK Bid Faster, Win More, and Build Smarter with STACK Takeoff & Estimate and STACK Build & Operate. From office to field, STACK speeds up your processes so you can stay competitive and eliminate uncertainty. Save time with STACK's powerful, time-saving AI features. Accelerated by AI. Driven by You. Features: - Fast, Accurate Takeoffs Powered by AI and Your Expertise - Regional Cost Data & Detailed Estimates - Streamlined Workflows & Document Control Create a free account or schedule a demo today! 1,483 Ratings Visit Website WEX Field Service Management WEX FSM is a cloud-based, all-in-one field service management platform built to streamline every aspect of a contractor’s business, from scheduling and dispatch to invoicing, payments, reporting, and customer management. It consolidates workflow tasks so technicians, office staff, and customers all operate from a single system: real-time location tracking, drag-and-drop scheduling, optimized route dispatching, and customer history (jobs, equipment, notes, photos) are combined with quote/proposal generation, price-book management, and on-the-spot mobile invoicing and payment options. WEX FSM supports recurring service plans, flexible financing, and integrated payment processing, enabling faster cash flow by reducing delays in invoicing and collections. It includes built-in connectivity to accounting systems (e.g., QuickBooks sync), robust reporting and analytics for business insight, and a mobile app for field technicians so they can manage jobs and get paid directly. 67 Ratings Visit Website Repair-CRM Say goodbye to pricey, rigid software for your small repair business! Repair-CRM costs just $89/month for 5 users—no annual contracts, no hassle. Tailored for small repair businesses, it syncs with QuickBooks Online, importing clients and products in 5 minutes flat. Dispatch jobs with ease, and track every asset—HVAC units, printers, water systems—with full service history. Our slick online booking portal integrates with your site, letting clients pick the exact asset to repair. Techs get GPS tracking, clock-in/out, and can snap before-and-after pics on-site. Affordable, adaptable, and built for YOU—Repair-CRM powers up your shop without breaking the bank. 37 Ratings Visit Website CompanyCam CompanyCam is a photo-based solution created for contractors, by contractors. Take unlimited photos—which are location and time-stamped, sent to the cloud, and stored securely. Every photo is organized by project and instantly available to your team, allowing you to see what’s going on anytime, anywhere. Annotate photos with drawings, arrows, comments, tags, and voice notes, and create project timelines, photo galleries, reports, and transformation photos through the app. Sharing photos with customers and insurance adjusters has never been easier, and keeping your entire process organized has never been simpler. If you ever need to share photos with partners or clients, the app boasts two incredibly useful features: (1) galleries, where you share a collection of photos, and (2) reports, where you share a series of photos and notes. You don't have to download, rename, or email the photos—you simply select and send. 5,585 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. 10,371 Ratings Visit Website Bidtracer Bidtracer has been built specifically for the MEP/BAC industry for both construction and service side including but not limited to CRM, Bid Management, Invitation to Bid, BAC Estimating, BAC Engineering, Project Management, Service Agreement, Service Work Orders, Service Repair, Service Projects all built natively in the cloud. Estimating/engineering established live pricing with numerous manufacturers such as JCI, Distech Controls, ABB, Carrier, ALC and many peripheral distributors such as Kele, Alps, Belimo, Siral, Bray. If you haven’t imported it yet, we can import it multiple times throughout the year. Our system caters to businesses of all sizes and accommodates users from various roles such as: estimators, engineers, PMs, sales, executive, and field workers. It includes rich reporting features with customizable reports, charts, and graphs to enable companies to analyze their data in real-time. 39 Ratings Visit Website WERX 30 DAY FREE TRIAL! No credit card required. Plans as low as $49/m. Professional construction management software designed for all size contractors, Werx streamlines your business with flexible estimates, AIA-Style billing, QuickBooks integration, and real-time labor tracking. Get paid faster with online payments via Stripe. Werx empowers contractors to save time, stay organized, and boost profitability. Manage projects, track time in the field, and send professional invoices all in one platform. Perfect for general contractors, electricians, plumbers, and more. Simplify your operations with the software that works as hard as you do—without breaking the bank. It just WERX! 35 Ratings Visit Website TRACTIAN Tractian is the Industrial Copilot for maintenance and reliability, providing a cutting-edge platform designed to prevent unplanned downtime, boost operational efficiency, and enhance maintenance capacity. Trusted by global brands such as Bosch, Kraft Heinz, Carrier, Hyundai, Johnson Controls, and P&G, Tractian combines condition monitoring, energy efficiency, and a CMMS into a comprehensive, mobile-first solution. With Tractian, you can: Monitor real-time vibration, temperature, runtime, and RPM across critical assets Get real-time alerts and detailed diagnostics to address potential issues before they lead to failures Digitize workflows for streamlined work order management, planning & scheduling, and materials management Optimize energy consumption for improved sustainability and cost savings 138 Ratings Visit Website Deel Deel is the global HR platform for onboarding, hiring, and paying your international workforce. Manage global hires, contracts, payroll, compliance, and team engagement from one central dashboard. • Hire contractors and employees in over 150 countries • Generate and sign e-contracts tailored to local labor laws and reviewed by Deel's network of legal partners • Automatically collect documents, permits, and ID verification • Offer full payment flexibility for your team across 120+ currencies and 10+ payment methods • Track and approve time off and expense requests • Simplify accounting with automatic invoicing and API integrations with top accounting software • Access 24/7 support for your team in 10 different languages 15,850 Ratings Visit Website G-P More than just software, our solution is comprehensive and backed by a best-in-industry legal team and HR experts in each region where we do business. When you work with us, there are no extra or hidden fees, and we’re there for you every step of the way—from generating employment contracts to running compliant payroll, offering competitive benefits, 24/7/365 premium HR support, and more—we manage it all, so you can manage your business. Take the next big step for your company with the experts in international expansion by your side. Your company wants to quickly expand operations in a new country, but you don’t have time to decipher local labor laws, learn the tax issues, or set up your own subsidiaries in other countries. You’ve got the candidates lined up, but without adhering to the necessary local compliance laws—and without recognized entities already set up in each country—you’re nowhere near ready for your employees to begin work. 1,102 Ratings Visit Website
About ThermoGrid is a specialized contractor management software tool for managing field service operations, designed to meet the unique needs of HVAC-R, plumbing, and electrical companies. With ThermoGrid, you can streamline your workflow and boost your bottom line with powerful features like mobile offline app, scheduling, dispatching, client history tracking, inventory management, service agreements, load calculation, marketing tools, payroll management, invoicing, and estimates. ThermoGrid gives you the power to reach new heights of efficiency, accuracy, and profitability. Don't miss out on the opportunity to transform your business. Try it FREE or contact us today to request a demo!	About Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small to large contractor companies	Audience Small and medium-sized service businesses
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $60 Subscription or one-time fee available. Free Version Free Trial	Pricing $99.00/month Free Version Free Trial
Reviews/Ratings Overall 3.0 / 5 ease 2.8 / 5 features 3.3 / 5 design 3.2 / 5 support 3.2 / 5 Read all reviews	Reviews/Ratings Overall 2.0 / 5 ease 3.0 / 5 features 2.0 / 5 design 2.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Invoicing works. Scheduling gets done. Not touching inventory or other features until it looks like they take their own program and feedback seriously. As others have noted, ECI bought a couple of years ago, and things haven't been honkey-dory. ThermoGrid is a well rounded software that is constantly evolving. From invoicing to keeping track of your customer base, it does it. I like being able to tailor it to fit my needs. Does everything i need. Support is phenomenal when needed. Techs in the field find it easy to use. Customers love the service. You can set pricing based on a GPM. The trainers and sales people are great! Clients can pay and sign via email. You can upload pics and you can give 6 options but is time consuming Being able to easily change criterion to receive excellent spot on results every time. Being able to have a beautiful presentation for homeowners. Cons 1)I have not been able to get a response from customer service at all. Ticket response- nope. Email response- nope. Phone- goes straight to voicemail. No call back. Tried multiple days/times. 2) Non-working elements of program, but can't a hold of support to discuss. 3) Every bunch of months a slight change is noted as an upgrade. Almost like they have to show they are actually doing something, so have some small random change once or twice a year. 4) ui and functions feels ancient. ie there's no master search. I feel the support and training could be better. They are very thorough in their reply and call you back pretty quickly, just not a fan waiting. Haven't found an issue that didn't get resolved. any cons that have been found previously were quickly fixed. No training videos that lead you to call in, they own so many software companies that anyone who answers can't help you, so then they make a ticket and someone will reply to ask questions. The reply is usually within 24 hrs but if you are a home service company you need answers right away. They have very few trainers (who are great and very helpful) which leads them to have find time to help you. They could use short videos to help the trainers. The software is very in depth and does lots which is very hard to remember it all going through their video/Google Meets/Zoom demonstrations. Some of the printouts are excessively lengthy. Per user price model.	Pros & Cons from Real Users Pros The price is good. Also, it's nice to have a software that can do scheduling and invoicing, as well as send estimates. Cons The company claims it is very customizable, but we did not find the customizable features very helpful. Its customizable, but only in their contained boundaries, and it wasn't what we were needing. We've had consistent issues with our sales tax rates syncing with QB, and it has caused a lot of problems and wasted time. It's also not very user friendly, and the customer service isn't great.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ECI ThermoGrid Founded: 2007 United States www.thermogrid.com	Company Information mHelpDesk Founded: 2009 United States www.mhelpdesk.com
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Categories Contractor Management Electrical Contractor Field Service Management HVAC HVAC Estimating Plumbing Service Dispatch	Categories Appliance Repair Business Management Cleaning Services Contractor Management Equipment Maintenance Field Service Management HVAC IT Service Landscape Management Maintenance Management Oil and Gas Plumbing Scheduling Security System Installer Service Dispatch Tradesman Job Management Work Order Work Schedule Makers
Contractor Management Features Contractor Database Insurance Tracking License Tracking Permit Tracking Skills & Competencies Task Management Work Hour Tracking Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management HVAC Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Maintenance Scheduling Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Plumbing Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Show More Features Electrical Contractor Features Billing & Invoicing Commercial / Industrial Contract Management Customer Database Electronic Signature Mobile Access Quotes / Estimates Scheduling Time Tracking Work Order Management HVAC Estimating Features Billing & Invoicing Commercial/Industrial Cost Database Data Import / Export Equipment Maintenance Financing Management Labor Rates Quotes/Proposals Scheduling Takeoff	Contractor Management Features Contractor Database Insurance Tracking License Tracking Permit Tracking Skills & Competencies Task Management Work Hour Tracking Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management HVAC Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Maintenance Scheduling Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Plumbing Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Show More Features Business Management Features Billing & Invoicing CRM Employee Management Financial Management Inventory Management Marketing Management Order Management Point of Sale (POS) Project Management Purchasing Scheduling Time & Expense Tracking Training Management Vendor Management Cleaning Services Features Billing & Invoicing Client Management Dispatch Management Inventory Control Job Management Mobile Access Payroll Management Quotes / Estimates Recurring Appointments Routing Scheduling Service History Tracking Work Order Management Equipment Maintenance Features Customer Database Dispatch Management Equipment Tracking Inventory Control Job Management Maintenance Scheduling Warranty Tracking Work Order Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Landscape Management Features Billing & Invoicing Contract Management Customer Database Dispatch Management Groundskeeping Inventory Control Irrigation Tracking Job Management Landscape Design Mobile Access Payroll Management Plant Database Quotes / Estimates Routing Scheduling & Appointments Work Order Management Maintenance Management Features Asset Tracking Billing & Invoicing Calibration Management Dispatch Management Inventory Control Inventory Management Key & Lock Management Mobile Access Planning Calendar Predictive Maintenance Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Oil and Gas Features Compliance Management Equipment Management Inventory Management Job Costing Logistics Management Maintenance Management Material Management Project Management Resource Management Scheduling Work Order Management Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management Security System Installer Features Billing & Invoicing Customer Management Document Imaging Inventory Management Job Costing Lead Management Quotes / Estimates Scheduling Work Order Management Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management
Integrations QuickBooks Online QuickBooks Online Advanced Birdeye Google Analytics Google Calendar Google Workspace Mailchimp PayPal Square Appointments Square POS Square Payments Square Payroll Square for Retail Stripe Twilio WordPress Show More Integrations View All 2 Integrations	Integrations QuickBooks Online QuickBooks Online Advanced Birdeye Google Analytics Google Calendar Google Workspace Mailchimp PayPal Square Appointments Square POS Square Payments Square Payroll Square for Retail Stripe Twilio WordPress Show More Integrations View All 17 Integrations
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