Zoom Virtual AgentZoom Communications
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Related Products
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About
Textel is a business texting platform designed to actually improve your customer experience through AI and human-powered conversations. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Use conversational and AI-powered texting to connect with your customers on the tools your team is already comfortable with. Since we’re built into your CCaaS platform, the connection becomes easy, with either agent-driven or agentless SMS and MMS. Get personal(ized) with 1:1 conversational texting. Have two-way conversations with your customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvement.
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About
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences.
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
Responses
- Customization
- Control
- Route To Human
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses seeking a tool to send and receive SMS and MMS text messages to increase customer engagement
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Audience
Businesses interested in a powerful intelligent support AI chatbot
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationTextel
United States
textel.net
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/virtual-agent/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Cal ID
Not Supported
Genesys Cloud CX
Supported
Meevo
Supported
NiCE CXone Mpower
Supported
RingCentral RingCX
Supported
STX
Supported
SalonBiz
Supported
SpiceX
Supported
Zoom Workplace
Not Supported
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Integrations
Cal ID
Supported
Genesys Cloud CX
Not Supported
Meevo
Not Supported
NiCE CXone Mpower
Not Supported
RingCentral RingCX
Not Supported
STX
Not Supported
SalonBiz
Not Supported
SpiceX
Not Supported
Zoom Workplace
Supported
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