Audience

Businesses seeking a tool to send and receive SMS and MMS text messages to increase customer engagement

About Textel

Textel is a business texting platform designed to actually improve your customer experience through AI and human-powered conversations. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Use conversational and AI-powered texting to connect with your customers on the tools your team is already comfortable with. Since we’re built into your CCaaS platform, the connection becomes easy, with either agent-driven or agentless SMS and MMS. Get personal(ized) with 1:1 conversational texting. Have two-way conversations with your customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvement.

Integrations

Ratings/Reviews

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Company Information

Textel
United States
textel.net

Videos and Screen Captures

Textel Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Textel Frequently Asked Questions

Q: What kinds of users and organization types does Textel work with?
Q: What languages does Textel support in their product?
Q: What kind of support options does Textel offer?
Q: What other applications or services does Textel integrate with?
Q: What type of training does Textel provide?

Textel Product Features

Contact Management

Appointment Management Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Email Marketing Not Supported
Lead Management Not Supported
Group Management Not Supported
Search / Filter Not Supported
Customer Pipeline Not Supported
Activity Management Not Supported
Prospecting Tools Not Supported
Shared Contacts Not Supported
Sales Pipeline Management Not Supported
Contact Database Not Supported
Segmentation Not Supported
Interaction Tracking Not Supported
Social Media Integration Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

SMS Marketing

Shortcodes Not Supported
Contact Management Not Supported
MMS Not Supported
Text-to-Win Not Supported
Polls / Voting Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
Reporting/Analytics Not Supported
Mobile Keywords Not Supported
Scheduled Messaging Not Supported
Mobile Coupons Not Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported