TellerGraph

TellerGraph

Castle Creative Services
TellerGraph Zoom Workforce Engagement Management

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TellerGraph:

About

For many years, TELLERGRAPH has been the reference standard of branch staffing tools. It has found a home in hundreds of financial institutions, as well as in the phone support and order departments several non-bank customers. It is suitable for use wherever customers wait for service. The TELLERGRAPH Teller Staffing Model is a PC-based computer application that determines branch staffing levels based on a statistical maximum customer wait time and other parameters that the bank specifies. The program graphically portrays staffing requirements throughout the day for each day of the week. These requirements are then shown against your current staffing and proposed staff schedule to help you balance the needs of customer service and effective staff utilization. User-specified service and activity standards can vary by location, with up to four service areas per branch. Graphic display of staffing and scheduling information.
Zoom Workforce Engagement Management:

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
TellerGraph:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Zoom Workforce Engagement Management:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TellerGraph:

Audience

Financial institutions and banks searching for a solution to manage their internal and customer operations
Zoom Workforce Engagement Management:

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
TellerGraph:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Zoom Workforce Engagement Management:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
TellerGraph:

API

Offers API Not Supported
Zoom Workforce Engagement Management:

API

Offers API Supported
TellerGraph:

Screenshots and Videos

Zoom Workforce Engagement Management:

Screenshots and Videos

TellerGraph:

Pricing

$10000 one-time payment
Free Version Not Supported
Free Trial Not Supported
Zoom Workforce Engagement Management:

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported
TellerGraph:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Zoom Workforce Engagement Management:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
TellerGraph:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
Zoom Workforce Engagement Management:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TellerGraph:

Company Information

Castle Creative Services
Founded: 1981
United States
www.castlecreative.com/tellergraph.htm
Zoom Workforce Engagement Management:

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
TellerGraph:

Alternatives

iStaff

iStaff

Staffing Software
Zoom Workforce Engagement Management:

Alternatives

TellerGraph:
VeriBranch

VeriBranch

VeriPark
Zoom Workforce Engagement Management:
TellerGraph:
Zoom Workforce Engagement Management:
TellerGraph:
Zoom Workforce Engagement Management:
Zoom Contact Center

Zoom Contact Center

Zoom Communications
TellerGraph:
FlexShift

FlexShift

FlexShift Software
Zoom Workforce Engagement Management:
TellerGraph:

Categories

Banking Supported
Zoom Workforce Engagement Management:

Categories

TellerGraph:

Banking Features

ATM Management Not Supported
Compliance Tracking Supported
Corporate Banking Supported
Credit Card Management Not Supported
Credit Union Not Supported
Investment Banking Not Supported
Multi-Branch Not Supported
Online Banking Not Supported
Private Banking Not Supported
Retail Banking Not Supported
Risk Management Not Supported
Securities Management Not Supported
Transaction Monitoring Not Supported
TellerGraph:

Integrations

ServiceNow Not Supported
Stackpile Supported
Workday HCM Not Supported
Zendesk Not Supported
Zoom Contact Center Not Supported
Zoom Workforce Engagement Management:

Integrations

ServiceNow Supported
Stackpile Not Supported
Workday HCM Supported
Zendesk Supported
Zoom Contact Center Supported
TellerGraph:
Claim TellerGraph and update features and information
Claim TellerGraph and update features and information
Zoom Workforce Engagement Management:
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