TellerGraphCastle Creative Services
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Zoom Workforce Engagement ManagementZoom Communications
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Related Products
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TellerGraph:
About
For many years, TELLERGRAPH has been the reference standard of branch staffing tools. It has found a home in hundreds of financial institutions, as well as in the phone support and order departments several non-bank customers. It is suitable for use wherever customers wait for service. The TELLERGRAPH Teller Staffing Model is a PC-based computer application that determines branch staffing levels based on a statistical maximum customer wait time and other parameters that the bank specifies. The program graphically portrays staffing requirements throughout the day for each day of the week. These requirements are then shown against your current staffing and proposed staff schedule to help you balance the needs of customer service and effective staff utilization. User-specified service and activity standards can vary by location, with up to four service areas per branch. Graphic display of staffing and scheduling information.
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Zoom Workforce Engagement Management:
About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
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TellerGraph:
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Zoom Workforce Engagement Management:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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TellerGraph:
Audience
Financial institutions and banks searching for a solution to manage their internal and customer operations
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Zoom Workforce Engagement Management:
Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
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TellerGraph:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Zoom Workforce Engagement Management:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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TellerGraph:
API
Offers API
Not Supported
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Zoom Workforce Engagement Management:
API
Offers API
Supported
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TellerGraph:
Screenshots and Videos |
Zoom Workforce Engagement Management:
Screenshots and Videos |
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TellerGraph:
Pricing
$10000 one-time payment
Free Version
Not Supported
Free Trial
Not Supported
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Zoom Workforce Engagement Management:
Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
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TellerGraph:
Reviews/
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Zoom Workforce Engagement Management:
Reviews/
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TellerGraph:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Zoom Workforce Engagement Management:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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TellerGraph:
Company InformationCastle Creative Services
Founded: 1981
United States
www.castlecreative.com/tellergraph.htm
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Zoom Workforce Engagement Management:
Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
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TellerGraph:
Alternatives |
Zoom Workforce Engagement Management:
Alternatives |
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Zoom Workforce Engagement Management:
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TellerGraph:
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Zoom Workforce Engagement Management:
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TellerGraph:
Categories |
Zoom Workforce Engagement Management:
Categories |
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TellerGraph:
Banking Features
ATM Management
Not Supported
Compliance Tracking
Supported
Corporate Banking
Supported
Credit Card Management
Not Supported
Credit Union
Not Supported
Investment Banking
Not Supported
Multi-Branch
Not Supported
Online Banking
Not Supported
Private Banking
Not Supported
Retail Banking
Not Supported
Risk Management
Not Supported
Securities Management
Not Supported
Transaction Monitoring
Not Supported
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TellerGraph:
Integrations
ServiceNow
Not Supported
Stackpile
Supported
Workday HCM
Not Supported
Zendesk
Not Supported
Zoom Contact Center
Not Supported
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Zoom Workforce Engagement Management:
Integrations
ServiceNow
Supported
Stackpile
Not Supported
Workday HCM
Supported
Zendesk
Supported
Zoom Contact Center
Supported
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TellerGraph:
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Zoom Workforce Engagement Management:
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