TeleLinkEquinox Information Systems
|
TentacleSunoray Solutions
|
|||||
Related Products
|
||||||
About
Detailed usage data is the lifeblood of a service provider's business. Success is dependent on your ability to act on this data which often comes from multiple sources in multiple formats. TeleLink processes usage records from any source, normalizes them and enriches them with other key data sets including jurisdictions and trunk groups. By correlating and summarizing this data, carriers can gain valuable insight and immediate visibility to customer activity, market trends, traffic patterns, and network utilization. With access to individual event details, TeleLink makes it possible to troubleshoot, research, and generate detailed reports for further analysis, for initiating or defending billing disputes and for complying with regulatory reporting requirements. Correlate usage data with industry-standard or user-created reference data sets for more sophisticated, meaningful reporting. Group, filter, and sort based on user defined time span and increment.
|
About
Set up Sales and Tele-calling teams, upload contacts, create campaigns, assign teams to campaigns, and start calling in minutes. Monitor your efforts through LIVE Sales Reports and LIVE Call Recordings. All on your cellphone. Your agents can then add comments and follow up through automated reminders. Monitor ROI, agent productivity, data effectiveness and improve customer service.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies searching for a solution to manage their business operations
|
Audience
Cloud software that enables SMBs to manage their sales, tele-calling, customer service, leads and reports
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$16250 one-time payment
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationEquinox Information Systems
Founded: 1986
United States
www.equinoxis.com/usage-analytics.php
|
Company InformationSunoray Solutions
Founded: 2012
India
www.tentaclecloud.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Billing and Provisioning Features
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
|
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
|
|||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|