TechCX

TechCX

IVO
YourRadar

YourRadar

Kobelt Development
+
+

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About

When it comes to delivering results in large projects most organizations struggle. At IVO we believe it doesn’t have to be this way. Not when the company engages the best specialist technology implementation partner to introduce the optimum technological solution into their business. From a company perspective, this delivers significant improvements in business processes, allowing a greater ability to forecast, plan and schedule, less downtime for employees, more on-time delivery, and less capital spent managing the entire process. When delivering operational efficiency and customer satisfaction, two factors combine the company enjoys an increase in both customer loyalty and profitability. The bottom line? Better business performance brought to you by the Digital Transformation experts at IVO. Our industry knowledge is second to none in our region, so we are uniquely qualified to support the most efficient implementation of Field Service Cloud.

About

YourRadar is a cloud-based, fully customizable workforce management software that improves the efficiency and profitability of small service businesses. Owners, managers, and dispatchers all have been appointed with the difficult task of organizing and scheduling the different tasks or jobs of workforce employees. It is on them to ensure that everything is running smoothly, yet at the same time be prepared for the unexpected. An important aspect of this is ensuring they have the right tools to mitigate the time spent on mundane tasks and fixing problems. By creating job completion estimates the person in charge of scheduling will know whether or not an employee is close to being over or under of their completion time. Instead of that employee being late for their next appointment, the scheduler will be able to see in real time who else is available and how far away they are from another job. This means less phone calls and more effective action.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies, businesses and brands interested in a solution to improve their customer experience services

Audience

A field management software solution. YourRadar offers commercial and residential service businesses an all-in-one solution to automate their business processes.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$25.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • YourRadar packs a lot into a clean interface. Technician dashboards, job timers, and location tracking all function smoothly. Performance across both Android and iOS is solid. I especially like how fast it syncs data between the web and mobile platforms.
  • The auto-dispatch logic and calendar based interface are well designed. The backend has enough flexibility to manage technician tiers, job categories and even subcontractor access.
  • YourRadar provides rock-solid performance, even as our team size increased. Its cloud-based design allows team members to stay connected in the field, while reporting and job history functions remain clear and reliable.
  • The system scales seamlessly with team growth, maintaining strong performance even as demands increase. Its cloud-based structure ensures easy access from any location with internet, making it ideal for field teams. Reporting and job history tracking are accurate and consistent.
  • The system scales seamlessly with team growth. Being cloud-based, it's accessible anywhere with an internet connection. Reporting and job history tracking are reliable and very useful.

Cons

  • A few advanced features (like automated escalations) require extra setup. Not a deal-breaker, but a bit of a learning curve for smaller teams.
  • The reporting tools lack custom export templates. Would also like SSO integration support in the future.
  • Reporting options are somewhat rigid, and exporting lacks the flexibility required for more complex use cases.
  • Reporting customization is limited at this time. The filters and export formats could be more flexible to support deeper data analysis.
  • Reporting customization is currently limited and could use more flexible filters and export options.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IVO
United States
ivo.co.nz/tech-cx-the-ideal-customer-experience

Company Information

Kobelt Development
Canada
www.yourradar.net

Alternatives

opsmanager

opsmanager

Venitek Solutions

Alternatives

Key2Act

Key2Act

KEY2ACT
Insight Field

Insight Field

Innologica
KSAVI Workforce

KSAVI Workforce

Softelnet

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

QuickBooks Desktop Premier
QuickBooks Online
QuickBooks Online Advanced
SAGE

Integrations

QuickBooks Desktop Premier
QuickBooks Online
QuickBooks Online Advanced
SAGE
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