Tapdesk

Tapdesk

Ayulla
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+

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About

Tapdesk is a CRM and leads search tool designed to streamline the sales process of every sales organization allowing more time and energy to closing deals. It is a tool built for sales professionals and organizations with sales team. Tapdesk is powered by AI and our Machine learning algorithm provides you with relevant data to increase your productivity and cut out waste. We have a unique search capability that allows users to find decision makers and potential customers based on multiple criteria. Tapdesk is designed to find leads that are relevant to your business and current in your niche. A complex process involving several computational steps, Tapdesk AI is engineered to make it both reliable and fast. This experience is quite incredible, we simply call it genius.

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ideal for any business with small, medium, or large sales teams, across any industry.

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99/month/user
Free Version Not Supported
Free Trial Supported

Pricing

$99.00
We offer tiered pricing based on your needs.

Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use and set up. Good set of features. Helps in learning the product. Enhances product knowledge.
  • Elevio provides on demand help to our customers. Content management tool is inbuilt. Highly customisable features. Save lots of time and energy in creating content. Very easy to use and understand no training or video tutorial is required for beginners as well. Great customer service.
  • Intuitive user interface and easy to navigate for the user end. Works smooth and flawless. Clean widget to add to the business website. Simple to display knowledge base. Contextual user support.
  • Robust analytics to improve knowledge centre service. Best integration supports. Quick helps and easy to short QnA. Easy ticketing system.
  • - The feature set is pretty rich and helps us create the kind of support content that leaves no room for doubt in the customer. - The ticket deflection feature is a great tool and saves us and our customers so much time.

Cons

  • There isn't much when it comes to thinking of cons other than the price aspect.
  • Very good software, easy to use and understand. No dislikes till now.
  • The chatbot is missing in elevio. No other cons. You can try it's a worthy tool.
  • I never encountered any problem with this platform.
  • Everything from the features to the CSS styling could use a bit of flexibility as not all businesses are different and so are their customer demographics.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Ayulla
Founded: 2017
United States
tapdesk.io

Company Information

elevio
Founded: 2015
Australia
elev.io

Alternatives

Alternatives

Hippo

Hippo

JungleWorks
HubSpot CRM

HubSpot CRM

HubSpot

Categories

CRM Supported
Customer Success Supported
Healthcare CRM Supported
Lead Management Supported
Real Estate CRM Supported

Categories

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Healthcare CRM Features

Audience Targeting Supported
Campaign Management Supported
Marketing Automation Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Supported
Physician Management Supported
Predictive Analytics Not Supported

Lead Management Features

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Supported
Source Tracking Supported

Membership Management Features

Application Management Not Supported
Automatic Renewals Not Supported
Committee Management Not Supported
Dues Management Not Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Not Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Not Supported
Payment Processing Supported
Website Management Not Supported

Real Estate CRM Features

Campaign Management Supported
Client / Property Matching Not Supported
Contact Management Supported
Dashboard Supported
Email Marketing Supported
Interaction Tracking Supported
Lead Management Supported
Property Alerts Supported
Referral Tracking Supported
Segmentation Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Content Management Features

Audio Content Supported
Customizable Templates Not Supported
Document Indexing Not Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Supported
Text Editor Supported
Version Control Supported
Video Content Supported
Website Management Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Not Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Not Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

BrainCert Not Supported
Dixa Not Supported
Drift Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Groove Not Supported
HelpDocs Not Supported
Indent Not Supported
Kustomer Not Supported
MagicBox Not Supported
Motileo Not Supported
Nango Not Supported
Slack Not Supported
SnapEngage Not Supported
Stackreaction Not Supported
Statuspage Not Supported
Teamwork Desk Not Supported
WordPress Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

BrainCert Supported
Dixa Supported
Drift Supported
Freshchat Supported
Freshdesk Supported
Groove Supported
HelpDocs Supported
Indent Supported
Kustomer Supported
MagicBox Supported
Motileo Supported
Nango Supported
Slack Supported
SnapEngage Supported
Stackreaction Supported
Statuspage Supported
Teamwork Desk Supported
WordPress Supported
Zapier Supported
Zendesk Supported
Claim Tapdesk and update features and information
Claim Tapdesk and update features and information
Claim elevio and update features and information
Claim elevio and update features and information