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About

Lumen by Talkwalker is a social listening, media monitoring, and social benchmarking platform that helps brands monitor conversations, measure performance, and act on emerging trends. Formerly Talkwalker, the platform provides the same data, reports, workflows, and integrations under its new Lumen by Talkwalker name. It helps organizations track millions of conversations across social, digital, media, and AI channels. Teams can use Lumen by Talkwalker to protect brand reputation, monitor sentiment, benchmark competitors, guide product development, and improve PR and marketing strategies. The platform supports use cases across PR and communications, social marketing, consumer insights, and agencies. Built for brands that need real-time consumer and media intelligence, Lumen by Talkwalker helps teams see what others miss and make smarter decisions faster.

About

Manage multiple X (formerly known as Twitter) accounts from the same interface. The most powerful Twitter tool for real-time tracking, organizing, and engagement. Reach your audiences and discover the best of X. X Pro (formerly TweetDeck) enables you to monitor multiple timelines on a single screen. Track and organize content, and engage with your communities in real-time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

PR teams, communications teams, social media teams, marketing teams, consumer insights teams, agencies, brand managers, product teams, reputation managers, and organizations that need social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, crisis management, competitor tracking, sentiment analysis, and consumer intelligence

Audience

Companies that want to manage multiple X (Twitter) accounts from the same console

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9,600 per year
Free Version Not Supported
Free Trial Supported

Pricing

$0
Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I love the UX on this application it looks, feels, and performs better than Twitter itself. I love being able to manage multiple account on this platform!
  • TweetDeck is a powerful business account management tool. It shows real-time tracking, engagement. It's the best tool to increase audience reach on Twitter platform.
  • Monitor & Manage multiple accounts. Easily Schedule tweets. Simple to use & reliable. Customizable Dashboard. Free to use.
  • I really liked how easy it was too track tweets and to see the engagement stats for an entire profile.

Cons

  • This application is perfect for my social media needs!
  • TweetDeck's mobile version dashboard is not user friendly.
  • Does not support adding gifs. Layout of interface is cluttered and unintuitive.
  • I wish the user interface was easier to understand.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Talkwalker
Founded: 2009
Luxembourg
www.talkwalker.com

Company Information

X
Founded: 2006
United States
pro.x.com

Alternatives

Alternatives

SocialDog

SocialDog

SocialDog,Inc.

Categories

Categories

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Not Supported
Review Monitoring Not Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Social Media Analytics Tools Features

Campaign Analytics Supported
Competitor Monitoring Supported
Customizable Reports Not Supported
Engagement Tracking Supported
Influencer Tracking Supported
Multi-Channel Data Collection Not Supported

Social Media Marketing Features

Analytics Supported
Automated Publishing Not Supported
Contact Management Not Supported
Content Management Not Supported
Conversion Tracking Not Supported
Customer Targeting Not Supported
Keyword Filtering Not Supported
Multi-Account Management Not Supported
Post Scheduling Not Supported

Social Media Management Features

Automated Publishing Supported
Brand Tracking Not Supported
Content Management Not Supported
Customer Engagement Not Supported
Multi-Account Management Supported
Multi-User Collaboration Supported
Post Scheduling Supported
Reporting/Analytics Not Supported
Social Media Monitoring Supported

Integrations

Desktop.com Supported
Facebook Supported
X (Twitter) Supported
All-in-One Messenger Not Supported
Audiense Supported
Cerby Supported
Conductor Supported
Dataminr Not Supported
Google Analytics Supported
Gradient Works Supported
Hootsuite Supported
Komz Not Supported
OwlyGPT Supported
Rambox Not Supported
RingCentral RingCX Supported
RiteTag Not Supported
Shift Not Supported
Tableau Supported
Upfluence Supported
Workona Not Supported

Integrations

Desktop.com Supported
Facebook Supported
X (Twitter) Supported
All-in-One Messenger Supported
Audiense Not Supported
Cerby Not Supported
Conductor Not Supported
Dataminr Supported
Google Analytics Not Supported
Gradient Works Not Supported
Hootsuite Not Supported
Komz Supported
OwlyGPT Not Supported
Rambox Supported
RingCentral RingCX Not Supported
RiteTag Supported
Shift Supported
Tableau Not Supported
Upfluence Not Supported
Workona Supported
Claim Lumen by Talkwalker and update features and information
Claim Lumen by Talkwalker and update features and information
Claim X Pro and update features and information
Claim X Pro and update features and information