Talkroute vs. eVoice Comparison


Talkroute	eVoice j2 Global	+	+
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About What is Talkroute? Talkroute is a UCaaS provider that gives you the ability to utilize your existing phones, web browser, and PCs with our cloud-based virtual phone system. Now you can have the power of an enterprise-level phone system without the upfront cost and maintenance of an expensive on-site system. Making and receiving business calls Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, and smartphone. Texting with your customers Send and receive business SMS and MMS text messages. Our apps make it quick and easy to compose and reply to your customers. Video meetings with your team Video conferencing with up to 100 team & guest participants. Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.	About eReceptionist is owned and operated by industry leader, j2 Global (NASDAQ:JCOM). With a rapidly growing network that spans more than 4,200 cities in 49 countries on 6 continents, j2 Global services more than 11 million subscribers worldwide. eReceptionist offers a virtual receptionist, the most advanced virtual, on-demand voice communication service. This unique communication system allows mobile professionals, home office workers, small businesses and independent entrepreneurs to sound more professional and function more productively. With eReceptionist, customers receive the quality and professionalism of a Fortune 500 corporate telephone system without the costly equipment and fees. Our low-cost call forwarding can be set up to forward to a home phone, office phone, mobile number, or voicemail. Extensions can also be assigned up to 3 numbers for diverting calls. Calls not answered can be sent to voicemail and retrieved through our voicemail by email feature.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Small businesses	Audience A call management solution for small and medium businesses and call centers
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19 per month Plans also available at $39/mo, $59/mo & $99/mo with additional features. Free Version Not Supported Free Trial Supported	Pricing $79 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 4.7 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The pros are: outstanding customer service, super easy-to-use system, and nearly 100% uptime. Plus, they offer Zoom calls to help us whenever we need it! The customer support at Talkroute is unmatched. They were extremely helpful in the inquiry phase (I had a million questions) and were helpful in moving all 4 of our phone lines in addition to purchasing another 4 phone lines. The phone numbers are in our new area code and we were able to keep our old numbers, well as our Toll Free number. Even after we chose to go with Talkroute, they continued to be attentive whenever we had any questions. Also, we are a non-profit so they offered a discount (after verification) and let us know common features other non-profits use. Talkroute is great for working remotely and allowing calls to be routed to different phones, such as to employees who are working from home. The service also has a convenient feature that accurately transcribes voicemail messages to my email inbox. The phone number selection system was easy to use. Cons Minor bugs every few weeks but bugs that are quickly fixed by the team. I have nothing bad to say about Talkroute. They're a great company and great people! I chose this service specifically because it was the only provider that would allow my customers to send MMS photos by text message. Unfortunately, after purchasing the program and troubleshooting with tech support, it was discovered that only certain carriers are able to text 1-800 numbers.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Talkroute Founded: 2013 United States talkroute.com	Company Information j2 Global United States www.evoice.com
Alternatives MightyCall	Alternatives 800.com
Callture	Talkroute
8x8 Work 8x8	Voizee
Phone.com	eReceptionist
800.com View All	FreedomVoice View All
Categories Business Phone Systems Supported Business Text Messaging Supported Business VoIP Supported Call Forwarding Supported Second Phone Number Supported Softphone Supported Telephony Supported Toll Free 800 Number Supported Vanity Phone Number Supported Virtual Phone Number Supported	Categories Answering Services Supported Business Phone Systems Supported Call Forwarding Supported Legal Answering Supported Softphone Supported Toll Free 800 Number Supported Vanity Phone Number Supported Virtual Phone Number Supported Virtual Receptionist Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Not Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Not Supported Chat / Messaging Not Supported Contact Management Not Supported Fax Management Not Supported Show More Features Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Not Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported Telephony Features Auto-Dialer Not Supported Call Center Management Not Supported Call Monitoring Not Supported Contact Management Not Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Supported VoIP Supported	Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported
Integrations Desktop.com Not Supported Nekton.ai Supported PhoneNumberGuy Not Supported View All 1 Integration	Integrations Desktop.com Supported Nekton.ai Not Supported PhoneNumberGuy Supported View All 2 Integrations
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