TalQ vs. Variphy Comparison


TalQ QBurst	Variphy	+	+
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About TalQ is a cloud-based call accounting solution with an automated voicemail function designed for the hospitality industry. It enables hotels to track and bill customer calls and room requests accurately, ensuring precise billing and improved operational efficiency. The system offers role-based access control to maintain data security, allowing administrators to manage user permissions effectively. With integrated deployment monitoring, TalQ centralizes data from properties worldwide on a unified platform, providing actionable insights through an intuitive dashboard. The automated voicemail feature facilitates quick responses to customer requests, enhancing guest satisfaction. Additionally, TalQ supports services like mini bar management, wake-up alarms, room service, and voice mailboxes, contributing to a comprehensive guest experience. The solution is compatible with both on-premises systems and cloud PBX systems, offering flexibility in deployment.	About Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Hotel managers looking for a solution to streamline their telecommunication services and enhance their operational efficiency	Audience Healthcare, Education, Government, Finance, Manufacturing, High-tech
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros We have had Variphy , Call Reporting & Analytics software, for almost 10 years. I love the ease of use for quick reports on phone extension call data. Also, I really like the widgets for our call centers that shows a quick snapshot of our call activity that we have setup for a daily, weekly and monthly basis. The great thing is I can send a link to my managers showing the graphical data which they can easily review and check the statistics without connecting to the server. The Variphy Support Team is great and easy to work with. They just helped me migrate my entire Variphy systems over to our new server. It went super smooth! Another nice benefit is they continue to add functionality and options multiple times a year and for no added cost. We really like the reporting (automated and wallboards), the overall functionality for DID management, and the remote management of our Cisco phones. We have used Variphy for over 5 years at this point and they have continued to roll out new features that we find useful and they have listened to our customers. Remote Control for IP phones is the main reason we got this software. Easy reports configuration. Tons of documentation on website. Support service fast and friendly. The speed it took to resolve my issue with a certificate on the Variphy server. Variphy support is top notch and always ready to assist. Multiple phone systems feeding to a single CDR repository. Contact Center reports that help team leads anticipate staffing needs. Easy to configure and use Remote Phone Control helps troubleshoot and identify issues on a globally distributed system. Cons I have not had an negative experiences with Variphy. The biggest con for me would be the learning curve with what the specific fields are called within reporting. I have used the system for a long time and it took some adjustments but the software has adapted and the support team at Variphy is always willing to help. I don't really understand the how to use the widgets, but i have not looked into any documentation so maybe that's just me. I do wish that Variphy had more reporting on the Cisco CCX custom variables. The web interface takes a fair bit of training for people who only use the system occasionally. Navigation isn't always intuitive for non-technical admins.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information QBurst Founded: 2004 United States www.qburst.com/en-us/products/talq/	Company Information Variphy Founded: 2004 United States variphy.com
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Categories Call Accounting Supported	Categories Call Accounting Supported Call Center Supported Call Tracking Supported Contact Center as a Service (CCaaS) Supported
	Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Not Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Supported Who Answered Log Supported Show More Features Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Supported
Integrations Cisco Unified Communications Manager Not Supported Cisco Unified Contact Center Not Supported Cisco Webex Not Supported Cisco Webex Calling Not Supported Microsoft Teams Not Supported Zoom Phone Not Supported	Integrations Cisco Unified Communications Manager Supported Cisco Unified Contact Center Supported Cisco Webex Supported Cisco Webex Calling Supported Microsoft Teams Supported Zoom Phone Supported View All 6 Integrations
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