Symphony

Symphony

Symphony Communication
AWS Wickr

AWS Wickr

Amazon
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About

Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.

About

AWS Wickr is a secure, end-to-end encrypted messaging platform designed for enterprises and government agencies to facilitate confidential communication. It supports text, voice, video, file sharing, and screen sharing with robust data protection and compliance capabilities. AWS Wickr ensures messages are encrypted at rest and in transit, with content expiration and ephemeral messaging features to reduce data retention risks. The platform allows for seamless collaboration while maintaining strict security, privacy, and regulatory standards. It is widely used in industries requiring high levels of confidentiality, such as defense, healthcare, and financial services.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Financial services institutions, pharmaceuticals, and firms in heavily regulation industries

Audience

Teams interested in a secure team collaboration space

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$5/user/month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • The ability to not be bounded by organizational contacts and connect with outside vendors. The ability to share media/code over IM. Search text in IMs

Cons

  • The timing is sometimes off. The way it works, the latest comment should be at the bottom of the chat window but that is not always the case. The only way to reach such messages is to click on the message from recent window and the message is somewhere in between two vague dates. But a restart of app fixes it

Pros & Cons from Real Users

Pros

  • Super secured app with end-to-end encryption, that even Wickr can't see my data. Because of the security, illegal folks started to abuse it. Now Amazon has put curb on the abuse and promoting as an enterprise grade product with AWS Support.
  • Wickr is an excellent way to get end to end encryption for communicating safely with business associates without worry of your conversations getting intercepted.
  • It's the best internal (inbound) communication tool for SMBs to collaboratively work and communicate using the unified software. The feature I'm using the most is its file transfer and video call. It helped me to stay connected while working remotely.
  • Wickr makes team communication more professional than other tools we tried. It helped every employee to stay on the same page for team collaboration. The file transfer, screen share and instant messaging works great.
  • Wickr application offers multi-platform support. It allows us to communicate and share files with project teams. The video calling quality is clean and works great on bad connections. Instant messaging and voice calling option.

Cons

  • Few integrations - I guess it will grow, now Amazon owns it.
  • Linking with associates can be cumbersome and retrieving past conversations is purposely impossible.
  • Quality of video conferencing is slightly on the lower side
  • Nothing so far we enjoyed Wickr software features.
  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Symphony Communication
Founded: 2014
United States
symphony.com

Company Information

Amazon
Founded: 1994
United States
wickr.com

Alternatives

Alternatives

LSEG Messenger

LSEG Messenger

LSEG Data & Analytics
Microsoft Teams

Microsoft Teams

Microsoft
AWS Wickr

AWS Wickr

Amazon
Slack

Slack

Salesforce

Categories

Categories

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported

Collaboration Features

Brainstorming Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Not Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Integrations

Appian Supported
Citrix Workspace Supported
Confluence Supported
DTCC Data Services Supported
FlexTrade Supported
Google Calendar Not Supported
HERE Enterprise Browser Supported
LINE Supported
Microsoft Teams Supported
Rambox Not Supported
Salesforce Supported
ServiceNow Supported
Symantec EDR Supported
Theta Lake Supported
TradingView Supported
Verint Community Supported
Zendesk Not Supported
Zoom Supported
iMessage Supported
iPushPull Supported

Integrations

Appian Not Supported
Citrix Workspace Not Supported
Confluence Not Supported
DTCC Data Services Not Supported
FlexTrade Not Supported
Google Calendar Supported
HERE Enterprise Browser Not Supported
LINE Not Supported
Microsoft Teams Not Supported
Rambox Supported
Salesforce Not Supported
ServiceNow Not Supported
Symantec EDR Not Supported
Theta Lake Not Supported
TradingView Not Supported
Verint Community Not Supported
Zendesk Supported
Zoom Not Supported
iMessage Not Supported
iPushPull Not Supported
Claim Symphony and update features and information
Claim Symphony and update features and information
Claim AWS Wickr and update features and information
Claim AWS Wickr and update features and information