+
+

Related Products

  • Ticketsauce
    33 Ratings
    Visit Website
  • Sogolytics
    868 Ratings
    Visit Website
  • Extole
    71 Ratings
    Visit Website
  • Eventgroove
    13 Ratings
    Visit Website
  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Birdeye
    5,111 Ratings
    Visit Website
  • Zendesk
    7,954 Ratings
    Visit Website
  • EventsAir
    126 Ratings
    Visit Website
  • Trumba
    51 Ratings
    Visit Website
  • ROLLER
    258 Ratings
    Visit Website

About

Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed events or free products.

About

From your brand mission, to service execution, to customer satisfaction – manage, track, and influence the end-to-end experience of your customers to reach your business outcomes – then set more. Capture in-the-moment customer satisfaction across all digital channels with a user-friendly and mobile-optimized review process. Map real-time customer satisfaction data to business outcomes to make confident adjustments by shift or at scale. Capture robust, live insights of your brand’s operational performance across venue and brand to understand the impact on NPS and customer satisfaction and make incremental improvements to categories vital to your experience management and your bottom line. From Marketing to the GM, assign tasks, solve complaints, forward screenshots, and engage teams to close the loop on every conversation. Uncover the root cause of customer satisfaction to detect the ‘why’ behind every score.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands that want to connect with customers to acquire, engage, and retain new customers

Audience

Restaurants, hotels, casinos, amusement parks seeking a solution to manage all their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Surkus
Founded: 2014
United States
surkus.com

Company Information

Yumpingo
United States
www.yumpingo.com

Alternatives

Alternatives

Tessitura

Tessitura

Tessitura Network

Categories

Categories

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Ticketing Features

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Integrations

Mosaic by MethodWorx
Olo
Vita Mojo
me&u

Integrations

Mosaic by MethodWorx
Olo
Vita Mojo
me&u
Claim Surkus and update features and information
Claim Surkus and update features and information
Claim Yumpingo and update features and information
Claim Yumpingo and update features and information