Audience
Restaurants, hotels, casinos, amusement parks seeking a solution to manage all their operations
About Yumpingo
From your brand mission, to service execution, to customer satisfaction – manage, track, and influence the end-to-end experience of your customers to reach your business outcomes – then set more. Capture in-the-moment customer satisfaction across all digital channels with a user-friendly and mobile-optimized review process. Map real-time customer satisfaction data to business outcomes to make confident adjustments by shift or at scale. Capture robust, live insights of your brand’s operational performance across venue and brand to understand the impact on NPS and customer satisfaction and make incremental improvements to categories vital to your experience management and your bottom line. From Marketing to the GM, assign tasks, solve complaints, forward screenshots, and engage teams to close the loop on every conversation. Uncover the root cause of customer satisfaction to detect the ‘why’ behind every score.
Other Popular Alternatives & Related Software
AreTheyHappy
AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence.
• Review Management
• Social Media Management
• Team collaboration & auto-updating tasks
• Smart ticketing surveys
• Automated reporting
The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc)
One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams.
The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences.
Start with a 14 days free trial
Learn more
Bizrate Insights
Bizrate Insights is a customer feedback and experience platform that collects verified voice-of-customer data at key stages of the online shopping journey, including pre-purchase, purchase, and fulfillment, then turns that data into actionable insights to help brands improve satisfaction, retention, and growth. It enables unlimited survey invitations and responses, tracks metrics such as Net Promoter Score (NPS) and customer journey intelligence, and benchmarks performance against competitors to pinpoint friction points and opportunities. It includes tools for syndicating verified reviews to boost search visibility and build brand credibility, and its dashboards provide real-time analytics to support data-driven decisions. Bizrate Insights supports expert insights analysis and customizable reporting so teams across e-commerce, UX/CX, marketing, and customer support can rapidly identify trends, understand sentiment, and reduce site abandonment.
Learn more
GuestXM
Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.
Learn more
Solutions 4 Delivery
The best delivery software Solutions 4 Delivery offers full-service. Software as a Service for Quick Services Restaurant businesses. Delivering all digital ingredients for your QSR (delivery) chain. Specifically matched to your company’s needs and its customer satisfaction. Increasing Conversion. Accessible, Anytime, Anyplace. POS system: Our point-of-sale system is web-based and specifically built for restaurants that want to efficiently deliver high quality food to their customers. An automated system that focuses on speed-of-service and helps optimizing delivery performance. Accessible anytime, anyplace. Franchise focused. Built by experts. Web based. We develop a tailor-made website for you to help increase sales and enhance customer experience. Optimizing traffic generation, followed up by the easiest order process possible. The perfect combination for you and your customers. Optimize Sales. Customer engagement. Optimal Design.
Learn more
Integrations
Company Information
Yumpingo
United States
www.yumpingo.com
Videos and Screen Captures
Other Useful Business Software
Build Agents and Models on One Platform
Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Product Details
Platforms Supported
Cloud