Submit Ninja vs. Userback Comparison


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About Submit.ninja is a fast, no-frills tool for collecting NPS and CSAT feedback. It’s built for teams who want structured insights without the overhead of a full survey platform. You can create a branded feedback form in seconds, no signup required. Just pick a template, choose your colors, and define what metadata (like user ID, campaign, or plan) you want to capture. When you're ready, embed the form directly on your site or app, or share it via a full-page link. Responses appear in a simple dashboard where you can track trends over time. Set up email notifications to stay on top of new feedback, or forward them into your CRM or helpdesk automatically. Need to dig deeper? Export everything as a CSV. Submit.ninja works in multiple languages and keeps the experience on-brand. It’s lightweight, easy to try, and built to get you meaningful feedback, fast.	About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Product managers, UX teams, indie hackers, startup founders, customer success teams, marketing teams	Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $39/month Free Version Free Trial	Pricing $7 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Submit Ninja Founded: 2025 Austria submit.ninja/	Company Information Userback Founded: 2016 Australia www.userback.io
Alternatives Promoter Ninja Hoshinplan Strategy	Alternatives Ruttl Brucira Softwares Pvt. Ltd.
Simplesat Pronto Holdings	Usersnap
Cloud4Feed	BugHerd Splitrock Studio Pty Ltd.
Elvan	Hotjar
Startquestion View All	Mouseflow View All
Categories NPS	Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback
	Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription
Integrations Asana Azure DevOps Server ChatGPT Claude Cursor GitHub GitLab Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Notion Shopify Trello WordPress Wrike Zapier Zendesk Show More Integrations	Integrations Asana Azure DevOps Server ChatGPT Claude Cursor GitHub GitLab Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Notion Shopify Trello WordPress Wrike Zapier Zendesk Show More Integrations View All 25 Integrations
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