Sprinklr vs. okapi Comparison


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About Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.	About Experiential Marketing Software to capture every detail of your program – all in one place. okapi was designed for a purpose – to make it easier to collect and report data, measure ROI and manage your face-to-face marketing programs using a single piece of field marketing software. okapi is a turnkey event program management software with real-time data collection and reporting that allows you to schedule and manage all of your face-to-face marketing programs. We organize all of the data for streamlined reporting and measure your program’s ROI. This provides you with the information you need to make more informed decisions to improve future results. Measure what matters to you and calculate experiential ROI. From surveys to demographics to contact information for your CRM platform, okapi helps you learn more about your audience and stay connected long-term.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience Enterprises, commercial enterprises, large enterprises, very large enterprises and global brands seeking an AI-powered customer experience platform to unify marketing, social, and customer service for scalable, data-driven customer experiences	Audience Organizations that want to collect data at events
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Custom, Quote-based Pricing Free Version Not Supported Free Trial Not Supported	Pricing $99 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Sprinklr Founded: 2009 United States www.sprinklr.com	Company Information okapi Founded: 2017 United States www.okapihq.com
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Categories Agentic AI Supported AI Agents Supported AI Customer Service Supported Audience Intelligence Supported Contact Center Knowledge Base Supported Content Distribution Supported Content Experience Supported Customer Experience Supported Experience Management Supported Marketing Calendar Supported Marketing Compliance Supported Social Listening Supported Social Media Advertising Supported Social Media AI Agents Supported Social Media Analytics Tools Supported Social Media Management Supported Social Media Marketing Supported	Categories Event Marketing Supported Experience Management Supported Survey Supported
Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Show More Features Audience Intelligence Features AI / Machine Learning Supported Audience Segmentation Supported Competitive Intelligence Supported Content Tracking Supported Data Visualization Supported Data-Driven Insights Supported Filters / Search Supported Image Recognition Supported Sentiment Analysis Supported Social Listening Supported Social Media Analytics Supported Trend Tracking Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Social Media Advertising Features Ad Buying Not Supported Ad Creation Supported Bulk Advertising Supported Campaign Management Supported Collaboration Tools Supported Comment / Reply Moderation Supported Digital Asset Management Supported Reporting / Analytics Supported Retargeting Supported Roles / Permissions Supported Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Management Features Automated Publishing Not Supported Brand Tracking Not Supported Content Management Supported Customer Engagement Supported Multi-Account Management Not Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported	Experience Management Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Show More Features Event Marketing Features Audience Segmentation Supported Campaign Management Supported Email Marketing Not Supported Event Calendar Supported Landing Pages / Web Forms Supported Location-Based Marketing Supported Reporting/Analytics Supported Social Media Promotion Not Supported Surveys & Feedback Supported Website Management Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations Amazon Supported Anthropic Supported Aprimo Supported Azure AI Anomaly Detector Supported Bedrock Supported Contentful Supported Discourse Supported Google Drive Supported KantanMT Not Supported Kochava Supported Microsoft Excel Not Supported Oracle B2C Service Supported Ozonetel Supported Salesforce Supported Scroll Not Supported ServiceNow AI Agents Supported Shutterstock Supported Snowflake Supported Trustpilot Supported WordPress Supported Show More Integrations View All 39 Integrations	Integrations Amazon Not Supported Anthropic Not Supported Aprimo Not Supported Azure AI Anomaly Detector Not Supported Bedrock Not Supported Contentful Not Supported Discourse Not Supported Google Drive Not Supported KantanMT Supported Kochava Not Supported Microsoft Excel Supported Oracle B2C Service Not Supported Ozonetel Not Supported Salesforce Not Supported Scroll Supported ServiceNow AI Agents Not Supported Shutterstock Not Supported Snowflake Not Supported Trustpilot Not Supported WordPress Not Supported Show More Integrations View All 7 Integrations
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