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About

Software and technology tools that simplify facility operations, reduce costs and energy consumption and create smart buildings and workplaces. Features: A digital workplace solution combining IWMS, IoT and Analytics. Workplace experience, analytics and management software. Workplace reservation system. Building maintenance software. AI-powered energy management solutions. IWMS to automate FM processes in line with best practice. Dynamic dashboards for unparalleled insights. Fast activation. Frequent software updates (automatically get a new version of the software with the newest features every 2 months). Certified sensors. Open REST APIs to connect to other applications.

About

It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Facility & workplace managers and corporate real estate professionals. Ideal solution for companies with 250+ employees.

Audience

Contract management solution for companies

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Automatic updates. Fully customizable. Scalable pricing.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Spacewell
Founded: 1989
Belgium, The Netherlands, France, Sweden, UK, USA, Spain, Germany, India
spacewell.com

Company Information

TOPdesk
Founded: 1993
Netherlands
www.topdesk.com

Alternatives

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Freshservice

Freshservice

Freshworks

Categories

Categories

Asset Tracking Supported
Change Management Supported
Customer Service Supported
Help Desk Supported
IT Service Supported
ITSM Supported
Service Desk Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Supported
Room Scheduling Supported
Schools Supported
Space Planning Supported
Vendor Management Supported
Visitor Management Supported
Work Order Management Supported

Building Maintenance Features

Asset Tracking Supported
Commercial Properties Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Supported
Job Costing Supported
Job Management Supported
Maintenance Scheduling Supported
Residential Properties Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

CMMS Features

Asset Tracking Supported
Calibration Management Not Supported
Inventory Control Supported
Key & Lock Management Supported
Mobile Access Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Commercial Real Estate Features

Brand Management Not Supported
Cash Flow Analysis Supported
Critical Date Alerts Supported
CRM Supported
Deal Management Supported
For Appraisers Not Supported
For Brokers Supported
For Investors Not Supported
For Property Managers Supported
Portfolio Management Supported
Strategic Planning Supported

Fixed Asset Management Features

Asset Budgeting Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Supported
Inventory Tracking Supported
Tax Management Supported

IWMS Features

Asset Management Supported
Lease Management Supported
Maintenance Management Supported
Project Management Supported
Room Scheduling Supported
Space Planning Supported
Sustainability Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Supported
Calibration Management Not Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Meeting Room Booking System Features

Digital Signage Supported
Internal Meetings Supported
Multi-Location Supported
Online Booking Supported
Payment Processing Not Supported
Third Party Booking Supported
Utilization Reporting Supported
Vendor Management Supported
Visitor Management Supported

Real Estate Property Management Features

Billing & Invoicing Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Not Supported
Expense Management Supported
Insurance Management Supported
Landlord Database Supported
Late Fee Calculation Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

Space Management Features

Change Management Supported
Design Management Not Supported
Floor Plans & Maps Supported
For Offices Supported
For Retail Not Supported
Occupancy Management Supported
Planogramming Not Supported
Shelf Planning Not Supported
Space Reservation Supported
Usage Tracking / Analytics Supported

Visitor Management Features

Alerts/Notifications Supported
Badge Management Supported
Document Management Supported
ID Scan Not Supported
Pre-Registration Supported
Registration Management Supported
Self Check-in Supported
Visitor Tracking Supported
Watch List Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Not Supported
Room Scheduling Supported
Schools Supported
Space Planning Supported
Vendor Management Supported
Visitor Management Supported
Work Order Management Supported

Asset Tracking Features

Activity Tracking Supported
Audit Trails Supported
Barcoding / RFID Not Supported
Checkout / Check-In Supported
Depreciation Tracking Not Supported
Disposal Tracking Not Supported
Inventory Management Supported
Location Tracking Supported
QR Codes Supported
Reservations Supported
Service History Supported

Change Management Features

Approval Workflow Supported
Audit Trail Supported
Automated Notifications Not Supported
Change Calendar Supported
Change Planning Supported
Compliance Management Supported
Prioritization Supported
Release Management Supported
Task Management Supported
Tracking & Reporting Not Supported
Training Management Supported

Contract Management Features

Buy Side (Suppliers) Supported
Completion Tracking Supported
Compliance Tracking Not Supported
Contract Lifecycle Management Supported
Electronic Signature Not Supported
Full Text Search Supported
Government Contracts Not Supported
Pre-built Templates Not Supported
Sell Side (Customers) Not Supported
Specialty Contracts Not Supported
Version Control Supported
Workflow Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Not Supported
Task Management Supported
Ticket Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported

Integrations

Microsoft Outlook Supported
DST Connect Not Supported
Enterprise Bot Not Supported
Google Calendar Supported
Google Cloud Build Supported
Indent Not Supported
Insocial Not Supported
Jira Not Supported
Jira Work Management Not Supported
Martello Vantage DX Not Supported
Okta Not Supported
Revit Supported
SignRequest Not Supported
TeamViewer Not Supported
TestMonitor Not Supported
Testersuite Not Supported
Voyced Not Supported
baramundi Management Suite Not Supported
eG Enterprise Not Supported
ilert Not Supported

Integrations

Microsoft Outlook Supported
DST Connect Supported
Enterprise Bot Supported
Google Calendar Not Supported
Google Cloud Build Not Supported
Indent Supported
Insocial Supported
Jira Supported
Jira Work Management Supported
Martello Vantage DX Supported
Okta Supported
Revit Not Supported
SignRequest Supported
TeamViewer Supported
TestMonitor Supported
Testersuite Supported
Voyced Supported
baramundi Management Suite Supported
eG Enterprise Supported
ilert Supported
Claim Spacewell and update features and information
Claim Spacewell and update features and information
Claim TOPdesk and update features and information
Claim TOPdesk and update features and information