SonicViewProvana
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Related Products
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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About
The audio recording solution can monitor and record off of a number of common telephony platforms as well as any VoIP system or any audio streams using SIP and RTP. The recording solution can be hosted on servers at your organization or traffic can be directed through a VPN tunnel to be recorded on our servers. Recordings continue even during network outages and are uploaded as soon as connections are reestablished. Any number of monitors can be recorded and each monitor can be at any position or orientation. On playback the position and orientation will be used to show like the agent would see each. Each monitor is recorded as a different file for playback speed as well as integration options. Create as many custom forms as is needed. Each form can have any number of categories and each category can have any number of questions. Categories and questions can be shared between different forms in order to both have consistent questions as well as to be able to report on similar metrics.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Audience
Companies searching for a call recording, screen recording, and quality management solution
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$4000.00/one-time/user
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Company InformationZCloud
Founded: 2019
United States
zcloud.site
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Not Supported
File Transfer
Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
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Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
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Integrations
No info available.
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Integrations
No info available.
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