Audience

Companies searching for a call recording, screen recording, and quality management solution

About ZCloud

The audio recording solution can monitor and record off of a number of common telephony platforms as well as any VoIP system or any audio streams using SIP and RTP. The recording solution can be hosted on servers at your organization or traffic can be directed through a VPN tunnel to be recorded on our servers. Recordings continue even during network outages and are uploaded as soon as connections are reestablished. Any number of monitors can be recorded and each monitor can be at any position or orientation. On playback the position and orientation will be used to show like the agent would see each. Each monitor is recorded as a different file for playback speed as well as integration options. Create as many custom forms as is needed. Each form can have any number of categories and each category can have any number of questions. Categories and questions can be shared between different forms in order to both have consistent questions as well as to be able to report on similar metrics.

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Integrations

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Company Information

ZCloud
Founded: 2019
United States
zcloud.site

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

ZCloud Frequently Asked Questions

Q: What kinds of users and organization types does ZCloud work with?
Q: What languages does ZCloud support in their product?
Q: What kind of support options does ZCloud offer?
Q: What type of training does ZCloud provide?

ZCloud Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording