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About

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics.

About

Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Digital service providers searching for a solution to leverage and consolidate data from BSS systems to generate personalized bills

Audience

Supervisors and companies seeking a team performance management software solution to track and optimize agent performance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Soft-ex
Founded: 1989
Ireland
www.soft-ex.net/solution

Company Information

Cisco
Founded: 1984
United States
www.webex.com/us/en/products/workforce-optimization.html

Alternatives

Alternatives

Calvi Professional

Calvi Professional

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WidePoint

WidePoint

WidePoint Solutions
Smart Invoice Pro

Smart Invoice Pro

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TASKE Contact

TASKE Contact

TASKE Technology
ENTERPRISE-View

ENTERPRISE-View

Wholesale Carrier Services

Categories

Categories

Integrations

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
Cisco Unified Contact Center
MiCloud Connect
Microsoft Teams
Netcracker
Webex Contact Center
Zoom

Integrations

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
Cisco Unified Contact Center
MiCloud Connect
Microsoft Teams
Netcracker
Webex Contact Center
Zoom
Claim Soft-ex and update features and information
Claim Soft-ex and update features and information
Claim Webex Workforce Optimization and update features and information
Claim Webex Workforce Optimization and update features and information