SnapComms vs. Symphony Comparison


SnapComms SnapComms, an Everbridge company	Symphony Symphony Communication	+	+
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About SnapComms is an Everbridge Company - The only end to end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee. Dynamic, visual tools get 100% message readership over desktop, digital display, and mobile, whether staff are working from home or the workplace. Customizable features ensure staff see your messages at the right time, every time. Discover our suite of communication channels: alerts, tickers, screensavers, surveys, quizzes, newsletter, lock screen, wallpapers, emergency notifications, and digital signage. Pricing starts from 100+ staff.	About Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Organizations interested in a multi-channel communications platform to reach and engage employees on desktop, mobile and digital signage	Audience Financial services institutions, pharmaceuticals, and firms in heavily regulation industries
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.2 / 5 ease 5.0 / 5 features 4.2 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Ease of use. A good way to communicate with employees with the computer. The metrics inside the tool. The content folder makes it easy to use. Easy to send information, templates that help organize what you want to communicate. It speeds up the time used to send the interested parties. Our facility has undertaken a huge EHR Upgrade, which impacts every employee - this is a great way to reach everyone with updates. Our marketing department has started using the system to send out updates for upcoming events - my department uses the program to share updates and our nursing department uses it for Nursing Education. In a recent sudden downtime of systems-I used SnapComms to alert areas of downtime needs. Great pop-up and screensaver options with personalization to your company colors and logos. The special holiday popups are always a nice change of pace as well. Cons Ticker. Sometimes miss messages and don't pop back up again. It takes time to update on computers. Some functions can be improved to show more information, for example, polls. We have experienced no issues with using the product, it's very easy to train staff to update their sub-departments. Needs more holiday popups and maybe more ala cart options or the ability to build your own package.	Pros & Cons from Real Users Pros The ability to not be bounded by organizational contacts and connect with outside vendors. The ability to share media/code over IM. Search text in IMs Cons The timing is sometimes off. The way it works, the latest comment should be at the bottom of the chat window but that is not always the case. The only way to reach such messages is to click on the message from recent window and the message is somewhere in between two vague dates. But a restart of app fixes it
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information SnapComms, an Everbridge company Founded: 2002 United States www.snapcomms.com	Company Information Symphony Communication Founded: 2014 United States symphony.com
Alternatives DeskAlerts	Alternatives ARKE Messenger
Netpresenter	LSEG Messenger LSEG Data & Analytics
Channels Telelogos	AWS Wickr Amazon
Chanty	Microsoft Kaizala Microsoft
Blink View All	Aritic Swarm Aritic View All
Categories Cloud Communication Platform Collaboration Communications Critical Event Management (CEM) Digital Signage Emergency Notification Employee Communication Tools Employee Engagement Frontline Worker Communication Internal Communications IT Alerting Team Chat Team Communication	Categories Collaboration Employee Communication Tools Encrypted Messaging Internal Communications Team Chat Team Communication
Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat	Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Team Chat Features End-to-End Encryption (E2EE) File Sharing Groups / Channels Payments Search / Filter Self-Destructing Messages Stickers / GIFs Threaded Discussion Video Conferencing Voice Calling Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing
Integrations Appian Arctera Insight Archiving Citrix Workspace Confluence DTCC Data Services FlexTrade Global Relay HERE Enterprise Browser Hammerstone Markets Jira Salesforce Saphyre ServiceNow Smarsh Symantec EDR Theta Lake TradingView Verint Community WhatsApp iPushPull Show More Integrations	Integrations Appian Arctera Insight Archiving Citrix Workspace Confluence DTCC Data Services FlexTrade Global Relay HERE Enterprise Browser Hammerstone Markets Jira Salesforce Saphyre ServiceNow Smarsh Symantec EDR Theta Lake TradingView Verint Community WhatsApp iPushPull Show More Integrations View All 30 Integrations
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