Slack

Slack

Salesforce
SnapComms

SnapComms

SnapComms, an Everbridge company
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About

Slack is a work collaboration platform that brings people, apps, data, and AI agents together in one shared workspace. It helps teams communicate through channels, direct messages, huddles, Slack Connect, files, canvases, lists, workflows, and integrations. The platform includes Slackbot, a context-aware AI agent that can summarize conversations, search across messages and files, prepare users for meetings, analyze documents, and help complete tasks without leaving Slack. Slack also supports connected apps such as Salesforce, Google Drive, GitHub, Zoom, Asana, Box, Workday, ChatGPT, and many others. Teams can use Workflow Builder to automate stand-ups, project updates, approvals, notifications, and routine business processes. With enterprise search, AI assistance, secure collaboration, and a large integration ecosystem, Slack helps organizations stay aligned, move faster, and reduce work scattered across disconnected tools.

About

SnapComms is an Everbridge Company - The only end to end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee. Dynamic, visual tools get 100% message readership over desktop, digital display, and mobile, whether staff are working from home or the workplace. Customizable features ensure staff see your messages at the right time, every time. Discover our suite of communication channels: alerts, tickers, screensavers, surveys, quizzes, newsletter, lock screen, wallpapers, emergency notifications, and digital signage. Pricing starts from 100+ staff.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Slack is best suited for businesses, enterprise teams, startups, remote teams, sales teams, customer service teams, engineers, marketers, project managers, and organizations that need team messaging, AI-powered search, workflow automation, app integrations, external collaboration, and connected work management

Audience

Organizations interested in a multi-channel communications platform to reach and engage employees on desktop, mobile and digital signage

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$8.75/user/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 5.0 / 5
features 4.2 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Slack is like a virtual office space where you can interact with all company members. You can add apps to it, you can create your own apps, you can link it to right about any software out there.
  • Slack is very user friendly and keeps all team communication in one place. I liked how easy it is to find messages, share files, and stay connected with coworkers.
  • Channels are impeccable for keeping conversations organized. Terrific for instant files and documents sharing. Great notification to keep us updated all the time.
  • I like how it boost team collaboration through messaging,video conferencing and live chat. I also like how it saves time while joining chats. Amazing customer support.
  • I found Slack as a perfect tool for collaborating and integrating other project tools. The interface is clean and the best part is it's available on cross platforms. The setup process was straightforward and it allowed me to create a custom channel to share files, discuss and track progress related to my project with assigned groups.

Cons

  • It takes some time getting used to its environment. Too many channels and notifications can sometimes feel overwhelming.
  • When there are many channels and active conversations, Slack can feel cluttered and hard to keep up with.
  • Effective with notification for quick updates on changes.
  • I have nothing to dislike at the moment since Slack is absolutely amazing with it’s work.
  • I had a great experience with Slack, no major cons.

Pros & Cons from Real Users

Pros

  • Ease of use. A good way to communicate with employees with the computer. The metrics inside the tool. The content folder makes it easy to use.
  • Easy to send information, templates that help organize what you want to communicate. It speeds up the time used to send the interested parties.
  • Our facility has undertaken a huge EHR Upgrade, which impacts every employee - this is a great way to reach everyone with updates. Our marketing department has started using the system to send out updates for upcoming events - my department uses the program to share updates and our nursing department uses it for Nursing Education. In a recent sudden downtime of systems-I used SnapComms to alert areas of downtime needs.
  • Great pop-up and screensaver options with personalization to your company colors and logos. The special holiday popups are always a nice change of pace as well.

Cons

  • Ticker. Sometimes miss messages and don't pop back up again.
  • It takes time to update on computers. Some functions can be improved to show more information, for example, polls.
  • We have experienced no issues with using the product, it's very easy to train staff to update their sub-departments.
  • Needs more holiday popups and maybe more ala cart options or the ability to build your own package.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Salesforce
Founded: 1999
United States
slack.com

Company Information

SnapComms, an Everbridge company
Founded: 2002
United States
www.snapcomms.com

Alternatives

Alternatives

Channels

Channels

Telelogos
Microsoft Teams

Microsoft Teams

Microsoft

Categories

Collaboration Supported
Messaging Supported
Remote Work Supported
Screen Sharing Supported
Team Chat Supported
Team Communication Supported
Video Conferencing Supported
Web Conferencing Supported

Categories

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Internal Communications Features

App Integration Supported
Blogs Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported

Messaging Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Screen Sharing Features

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Not Supported
Employee Directory Not Supported
Event Calendar Supported
File Sharing Not Supported
Knowledge Management Not Supported
Newsletter Management Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Not Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Supported
Newsletter Management Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Integrations

All-in-One Messenger Supported
Antispace Supported
Axosoft Supported
Botmaker Supported
Coana Supported
Crowdin Supported
Fusion Supported
GoTo Meeting Supported
HaloVoice Supported
Hrvey Supported
Move to Slack Supported
Partnerhub Supported
RELAYTO Supported
Specto Supported
StatusTicker Supported
Supersonic Supported
Swif Supported
Town Supported
Veryfi Supported
yeses.io Supported

Integrations

All-in-One Messenger Not Supported
Antispace Not Supported
Axosoft Not Supported
Botmaker Not Supported
Coana Not Supported
Crowdin Not Supported
Fusion Not Supported
GoTo Meeting Not Supported
HaloVoice Not Supported
Hrvey Not Supported
Move to Slack Not Supported
Partnerhub Not Supported
RELAYTO Not Supported
Specto Not Supported
StatusTicker Not Supported
Supersonic Not Supported
Swif Not Supported
Town Not Supported
Veryfi Not Supported
yeses.io Not Supported
Claim Slack and update features and information
Claim Slack and update features and information
Claim SnapComms and update features and information
Claim SnapComms and update features and information