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About

SiteOne frees builders to do what they do best – build homes. We provide tools to deliver a superior customer experience, share critical information with homeowners, facilitate warranty service requests, automate processes, resolve concerns, and manage home records. SiteOne's Builder Toolbox is the only paperless work order management solution from creation to close. Builders can receive and respond to requests on any device, electronically accept or deny and assign to a trade. Every communication is documented for risk mitigation. Intelligent reports identify trending issues and reduce operating costs with real-time dashboards. SiteOne's HomeHub is a password-protected portal for homeowners to submit service requests with photos and communicate with their builder. It also includes everything needed to care for their new home, including digital manuals and warranties, an inventory of every appliance installed in the house with links to register them, and maintenance reminders.

About

Viaduct uses patented AI to discover hidden patterns in complex time series data, enabling manufacturers and operators of connected assets to transform their data into lower warranty costs, less downtime, and better customer experience. By identifying anomalies weeks or months earlier than conventional warranty analysis, Viaduct automatically isolates affected populations based on factors such as build, line, duty cycle, and environment. The platform provides a unified, structured view of all connected asset data in one place, allowing for automatic issue detection, accelerated investigation, and asset risk prediction. Manufacturers and operators utilize Viaduct to lower warranty costs by identifying systemic quality issues months before traditional approaches, reducing total warranty expenses by an average of 12%. They also reduce unplanned downtime by 23% through AI-driven failure prediction and prevention, and by building customized maintenance plans for every asset.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Home builders

Audience

Manufacturers and operators interested in a solution to reduce warranty costs, minimize downtime, and enhance customer experience by transforming complex time series data into actionable insights

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Our scalable solution grows with you, so you can choose the features your team needs today and tomorrow. Pricing is based on volume and per-user licenses.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

SiteOne Services
United States
www.siteoneservices.com

Company Information

Viaduct
United States
www.viaduct.ai/

Alternatives

Alternatives

Intelli Warranty

Intelli Warranty

Intellinet Systems
Homeowner Central

Homeowner Central

Constellation HomeBuilder Systems
Punchlist Manager

Punchlist Manager

Verisk Analytics
Spine Assets

Spine Assets

Spine Technologies

Categories

Home Builder Supported
Punch List Supported
Work Order Supported

Categories

Home Builder Features

Accounting Management Not Supported
Bid Management Not Supported
Contract Management Not Supported
CRM Not Supported
Job Costing Not Supported
Job Scheduling Not Supported
Permit Management Not Supported
Quotes / Estimates Not Supported
Subcontractor Management Not Supported
Supplier Management Not Supported
Warranty / Service Management Supported

Punch List Features

Collaboration Supported
Commenting / Notes Supported
Document Management Supported
Drag & Drop Not Supported
Drawings Integration Not Supported
Include Photos In Reports Supported
Issue Tracking Supported
Quality Control Checklist Supported
Task Management Supported

Warranty Management Features

Contract Management Not Supported
Eligibility Verification Not Supported
For Field Service Not Supported
For General Contractors Not Supported
For Manufacturers Not Supported
Parts Management Not Supported
Policy Management Not Supported
Product Registration Supported
Repair Management Not Supported
Returns Management Not Supported
Service Management Supported
Warranty Tracking Not Supported

Work Order Features

Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported
Routing Not Supported
Scheduling Not Supported
Task Management Supported

Integrations

Dynamics 365 Remote Assist Supported
Microsoft 365 Supported
Microsoft Azure Supported
SBI Software for Growers Supported

Integrations

Dynamics 365 Remote Assist Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
SBI Software for Growers Not Supported
Claim SiteOne Services and update features and information
Claim SiteOne Services and update features and information
Claim Viaduct and update features and information
Claim Viaduct and update features and information