Visual AssistanceOptimaTech Limited
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Related Products
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About
SiteCapture is a comprehensive field operations software platform with mobile and web applications that standardize and streamlines how teams collect, organize, manage, and report job site data, high-resolution photos, and videos for solar, property management, and construction projects, helping eliminate documentation errors, reduce repeat site visits, and accelerate project timelines with a single unified system. It provides customizable smart forms and templates for inspections, surveys, and data capture directly in the field, where photos and entries are automatically tagged with GPS, timestamps, and device metadata and synchronized in real time with the cloud so office teams can review, approve, and act without delay; robust photo and video management tools let users sort, flag, annotate, and verify visual media from any job, making it easy to maintain full history and context for every site visit.
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About
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Field operations teams in solar, property management, and construction interested in a solution to capture, organize, report, and manage job site data and media throughout the project lifecycle
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Audience
Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$110 per month
Free Version
Free Trial
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Pricing
$50/month/5 users
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSiteCapture
Founded: 2009
United States
sitecapture.com
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Company InformationOptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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