Visual Assistance

Visual Assistance

OptimaTech Limited
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About

SiteCapture is a comprehensive field operations software platform with mobile and web applications that standardize and streamlines how teams collect, organize, manage, and report job site data, high-resolution photos, and videos for solar, property management, and construction projects, helping eliminate documentation errors, reduce repeat site visits, and accelerate project timelines with a single unified system. It provides customizable smart forms and templates for inspections, surveys, and data capture directly in the field, where photos and entries are automatically tagged with GPS, timestamps, and device metadata and synchronized in real time with the cloud so office teams can review, approve, and act without delay; robust photo and video management tools let users sort, flag, annotate, and verify visual media from any job, making it easy to maintain full history and context for every site visit.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field operations teams in solar, property management, and construction interested in a solution to capture, organize, report, and manage job site data and media throughout the project lifecycle

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$110 per month
Free Version
Free Trial

Pricing

$50/month/5 users
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SiteCapture
Founded: 2009
United States
sitecapture.com

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

Alternatives

CloudVisit

CloudVisit

Aurora Software Technology
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365
Blitzz

Blitzz

Blitzz Remote Support
CloudVisit

CloudVisit

Aurora Software Technology

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
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