Simplesat

Simplesat

Pronto Holdings
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About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

About

Vight is an AI-powered conversation intelligence platform built for Managed Service Providers (MSPs). It automatically records, transcribes, and summarizes Microsoft Teams meetings, Zoom meetings, and business phone calls, eliminating manual note-taking. AI-generated summaries, action items, and technical details sync with PSA platforms including ConnectWise Manage, HaloPSA, and Autotask. Vight also provides an AI knowledge assistant that lets users search across calls, meetings, tickets, and documentation using natural language. Additional features include AI-powered front desk and after-hours virtual agents, real-time customer context, technician verification, secure role-based access, reporting, and centralized administration. Vight improves documentation, technician productivity, operational efficiency, and customer service through AI-driven automation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Audience

IT Managed service providers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$99/month
Free Version
Free Trial

Pricing

$550
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Company Information

Vight
Founded: 2026
United States
vight.ai

Alternatives

BizRatings

BizRatings

BizRatings.com

Alternatives

Thread

Thread

Thread Magic
HaloPSA

HaloPSA

Halo Service Solutions

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Accelo
BrightGauge
CodeTwo Email Signatures 365
Easyflow
Exclaimer
Freshdesk
Freshservice
Gorgias
HappySat
Intercom
Jira Service Management
Kaseya BMS
LiveAgent
Microsoft Dynamics 365
Microsoft Teams
RangerMSP
Shopify
Strategy Overview
Zendesk
Zoho Desk

Integrations

Accelo
BrightGauge
CodeTwo Email Signatures 365
Easyflow
Exclaimer
Freshdesk
Freshservice
Gorgias
HappySat
Intercom
Jira Service Management
Kaseya BMS
LiveAgent
Microsoft Dynamics 365
Microsoft Teams
RangerMSP
Shopify
Strategy Overview
Zendesk
Zoho Desk
Claim Simplesat and update features and information
Claim Simplesat and update features and information
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