Simplesat

Simplesat

Pronto Holdings
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About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

About

TheySaid is the everything app for feedback—powered by AI and voice—to help teams gather, analyze, and act on feedback faster and smarter. With TheySaid, you can conduct AI-driven interviews, surveys, user tests, and polls that go beyond static forms to uncover the “why” behind every response. The platform centralizes all your feedback in one intelligent dashboard, where AI summarizes insights, detects themes, and recommends next steps. From onboarding and customer experience to lost-deal analysis and product research, TheySaid adapts to any use case. Features like 2-way voice feedback, AI-assisted forms, usability testing, and conditional logic make participation seamless and human-like. Integrations with HubSpot, Salesforce, and Slack ensure your data flows directly into existing workflows, while enterprise-grade security keeps everything protected.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Audience

TheySaid is built for teams and professionals who rely on feedback to make smarter decisions — including product managers, marketers, researchers, CX and HR teams, and agencies — who want to collect, analyze, and act on feedback across customers, employees, and users using AI-powered conversations, surveys, and interviews.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Company Information

TheySaid
United States
www.theysaid.io

Alternatives

BizRatings

BizRatings

BizRatings.com

Alternatives

Delighted

Delighted

Qualtrics
Simplesat

Simplesat

Pronto Holdings

Categories

Categories

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Salesforce
Slack
Zendesk
Accelo
BrightGauge
CodeTwo Email Signatures 365
Datto RMM
Freshdesk
Freshservice
HubSpot CRM
Jira Service Management
Kaseya BMS
LiveAgent
Microsoft Teams
Replyify
ServiceNow
Shopify
Strategy Overview
Trengo
Zendesk Explore

Integrations

Salesforce
Slack
Zendesk
Accelo
BrightGauge
CodeTwo Email Signatures 365
Datto RMM
Freshdesk
Freshservice
HubSpot CRM
Jira Service Management
Kaseya BMS
LiveAgent
Microsoft Teams
Replyify
ServiceNow
Shopify
Strategy Overview
Trengo
Zendesk Explore
Claim Simplesat and update features and information
Claim Simplesat and update features and information
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Claim TheySaid and update features and information