Simplesat vs. TheySaid Comparison


Simplesat Pronto Holdings	TheySaid	+	+
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About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!	About TheySaid is the everything app for feedback—powered by AI and voice—to help teams gather, analyze, and act on feedback faster and smarter. With TheySaid, you can conduct AI-driven interviews, surveys, user tests, and polls that go beyond static forms to uncover the “why” behind every response. The platform centralizes all your feedback in one intelligent dashboard, where AI summarizes insights, detects themes, and recommends next steps. From onboarding and customer experience to lost-deal analysis and product research, TheySaid adapts to any use case. Features like 2-way voice feedback, AI-assisted forms, usability testing, and conditional logic make participation seamless and human-like. Integrations with HubSpot, Salesforce, and Slack ensure your data flows directly into existing workflows, while enterprise-grade security keeps everything protected.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask	Audience TheySaid is built for teams and professionals who rely on feedback to make smarter decisions — including product managers, marketers, researchers, CX and HR teams, and agencies — who want to collect, analyze, and act on feedback across customers, employees, and users using AI-powered conversations, surveys, and interviews.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported	Pricing $49 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io	Company Information TheySaid United States www.theysaid.io
Alternatives BizRatings BizRatings.com	Alternatives AWAI OFFICE KAMIYA Inc.
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Survicate View All	Simplesat Pronto Holdings View All
Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported	Categories Conversational AI Supported NPS Supported Survey Supported
Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported
Integrations Salesforce Supported Slack Supported Zendesk Supported BrightGauge Supported CodeTwo Email Signatures 365 Supported ConnectWise PSA Supported Datto Workplace Supported Easyflow Supported Freshservice Supported Gorgias Supported HappySat Supported HubSpot Marketing Hub Supported HubSpot Service Hub Supported Jira Service Management Supported RangerMSP Supported Shopify Supported Trengo Supported Workers by Delos Supported Zapier Supported Zendesk Explore Supported Show More Integrations View All 53 Integrations	Integrations Salesforce Supported Slack Supported Zendesk Supported BrightGauge Not Supported CodeTwo Email Signatures 365 Not Supported ConnectWise PSA Not Supported Datto Workplace Not Supported Easyflow Not Supported Freshservice Not Supported Gorgias Not Supported HappySat Not Supported HubSpot Marketing Hub Not Supported HubSpot Service Hub Not Supported Jira Service Management Not Supported RangerMSP Not Supported Shopify Not Supported Trengo Not Supported Workers by Delos Not Supported Zapier Not Supported Zendesk Explore Not Supported Show More Integrations View All 4 Integrations
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