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About

Signals AI is an AI-native engineering-intelligence platform that continuously monitors development workflows and tool usage to surface real-time insights and risk signals. It combines traditional engineering metrics (e.g., deployment frequency, build and test outcomes, project activity) with AI-powered tracking of how teams use tools, enabling automatic detection of potential bottlenecks, delays, or emerging issues before they escalate. Signals AI integrates with systems like Jira and supports project-level visibility into execution, investments, deployments, and team performance metrics. It delivers real-time alerts for build failures, deployment risks, SLA breaches, and more, right where teams collaborate (e.g., in Microsoft Teams). Weekly digests summarize key operational metrics such as cycle-time, deployment frequency, and project hotspots. Its dashboards and AI-driven insights include root-cause analysis and recommended fixes, helping engineering leaders proactively.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Engineering teams and software-development leaders wanting a tool to monitor execution, detect risks early, and improve delivery velocity without relying on manual oversight

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Signals AI
United States
orgsignals.com

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

I&B monitoring

I&B monitoring

INB Monitoring FZCO

Categories

Agentic AI Supported
AI Agents Supported
AI Tools Supported

Categories

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Jira Supported
Microsoft Teams Supported
Slack Supported
Bitbucket Supported
Cursor Supported
Freshdesk Not Supported
GitHub Supported
GitHub Copilot Supported
Jenkins Supported
Microsoft Dynamics 365 Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

Jira Supported
Microsoft Teams Supported
Slack Supported
Bitbucket Not Supported
Cursor Not Supported
Freshdesk Supported
GitHub Not Supported
GitHub Copilot Not Supported
Jenkins Not Supported
Microsoft Dynamics 365 Supported
Salesforce Supported
ServiceNow Supported
Zendesk Supported
Claim Signals AI and update features and information
Claim Signals AI and update features and information
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