Related Products
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About
Signals AI is an AI-native engineering-intelligence platform that continuously monitors development workflows and tool usage to surface real-time insights and risk signals. It combines traditional engineering metrics (e.g., deployment frequency, build and test outcomes, project activity) with AI-powered tracking of how teams use tools, enabling automatic detection of potential bottlenecks, delays, or emerging issues before they escalate. Signals AI integrates with systems like Jira and supports project-level visibility into execution, investments, deployments, and team performance metrics. It delivers real-time alerts for build failures, deployment risks, SLA breaches, and more, right where teams collaborate (e.g., in Microsoft Teams). Weekly digests summarize key operational metrics such as cycle-time, deployment frequency, and project hotspots. Its dashboards and AI-driven insights include root-cause analysis and recommended fixes, helping engineering leaders proactively.
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About
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Engineering teams and software-development leaders wanting a tool to monitor execution, detect risks early, and improve delivery velocity without relying on manual oversight
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Audience
Agent AI Agents for Enterprise Support
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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PricingSupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSignals AI
United States
orgsignals.com
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Company InformationSupportLogic
Founded: 2016
United States
www.supportlogic.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
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Integrations
Jira
Supported
Microsoft Teams
Supported
Slack
Supported
Bitbucket
Supported
Cursor
Supported
Freshdesk
Not Supported
GitHub
Supported
GitHub Copilot
Supported
Jenkins
Supported
Microsoft Dynamics 365
Not Supported
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Integrations
Jira
Supported
Microsoft Teams
Supported
Slack
Supported
Bitbucket
Not Supported
Cursor
Not Supported
Freshdesk
Supported
GitHub
Not Supported
GitHub Copilot
Not Supported
Jenkins
Not Supported
Microsoft Dynamics 365
Supported
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