ServoDeskSimplisys Ltd
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TicketlyTicketly.Support
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About
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI.
- Manage multiple data channels from one easy to use interface.
- Roles based access to tickets.
- Email integration with automated ticket creation and acknowledgements.
- Feature rich reporting tool and dynamic dashboards.
- Customer Portal theme-able by Department / Customer organization.
- Powerful but simple to create business rules and workflows to drive automation.
Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
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About
Ticketly is an AI-native ticketing platform designed to transform customer support operations with intelligent automation. It unifies tickets from email, WhatsApp, and portals into a single system for faster resolution. Ticketly uses AI to auto-generate tickets, suggest solutions, and continuously build a knowledge base from historical data. Smart workflows enable intelligent routing, SLA monitoring, and dependency tracking. Real-time dashboards and predictive analytics provide full visibility into support performance. Built-in chat and broadcast notifications improve internal communication and employee engagement. With asset tracking and CMDB capabilities, Ticketly helps teams proactively manage incidents and reduce downtime.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT, HR, Finance, QA, Customer Support and Facilities service departments
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Audience
Ticketly is ideal for IT teams, customer support departments, and enterprises seeking an AI-driven ticketing solution to improve efficiency, visibility, and service quality
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$20 per month
Free Version
Free Trial
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Pricing
$69/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSimplisys Ltd
Founded: 2006
United Kingdom
www.servodesk.com
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Company InformationTicketly.Support
Founded: 2025
India
ticketly.support/
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Alternatives |
Alternatives |
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Categories |
Categories |
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ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management Features
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management Features
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Preventive Maintenance Features
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Service Desk Features
Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management
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Integrations
Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp
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Integrations
Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp
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