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About

Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.

About

​Supermoon is an AI-driven customer service platform designed to streamline support operations by integrating key communication channels into a unified system. Its AI customization feature offers automatic reply suggestions, message summaries, and sentiment analysis, enabling teams to respond efficiently across various platforms. The AI phone assistant utilizes advanced voice technology to handle calls, ensuring consistent and professional interactions. With an integrated CRM, businesses can conveniently store essential customer information, facilitating personalized support. MoonChat, Supermoon's live chat solution, seamlessly embeds into websites, providing real-time assistance to visitors. The omnichannel inbox consolidates messages from multiple support channels, allowing teams to manage all customer requests from a single platform. For Shopify users, Supermoon integrates order data and customer information, streamlining support management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want a social customer service messaging platform

Audience

Ecommerce businesses requiring a tool to optimize customer support efficiency by integrating AI-driven communication tools and consolidating multiple support channels into a single platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sentiment
Founded: 2014
United Kingdom
www.sentiment.io

Company Information

Supermoon
Founded: 2022
United States
getsupermoon.com

Alternatives

Adanos

Adanos

Adanos Software GmbH

Alternatives

WinCX Cloud

WinCX Cloud

We Win Limited
Text

Text

Text Inc.

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Instagram
WhatsApp
Azure Marketplace
Facebook
Gmail
LinkedIn
Microsoft Outlook
Shopify
X (Twitter)

Integrations

Instagram
WhatsApp
Azure Marketplace
Facebook
Gmail
LinkedIn
Microsoft Outlook
Shopify
X (Twitter)
Claim Sentiment and update features and information
Claim Sentiment and update features and information
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