Related Products
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About
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
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About
Supermoon is an AI-driven customer service platform designed to streamline support operations by integrating key communication channels into a unified system. Its AI customization feature offers automatic reply suggestions, message summaries, and sentiment analysis, enabling teams to respond efficiently across various platforms. The AI phone assistant utilizes advanced voice technology to handle calls, ensuring consistent and professional interactions. With an integrated CRM, businesses can conveniently store essential customer information, facilitating personalized support. MoonChat, Supermoon's live chat solution, seamlessly embeds into websites, providing real-time assistance to visitors. The omnichannel inbox consolidates messages from multiple support channels, allowing teams to manage all customer requests from a single platform. For Shopify users, Supermoon integrates order data and customer information, streamlining support management.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations that want a social customer service messaging platform
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Audience
Ecommerce businesses requiring a tool to optimize customer support efficiency by integrating AI-driven communication tools and consolidating multiple support channels into a single platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$19 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationSentiment
Founded: 2014
United Kingdom
www.sentiment.io
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Company InformationSupermoon
Founded: 2022
United States
getsupermoon.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Integrations
Instagram
Supported
WhatsApp
Supported
Azure Marketplace
Supported
Facebook
Supported
Gmail
Not Supported
LinkedIn
Supported
Microsoft Outlook
Not Supported
Shopify
Not Supported
X (Twitter)
Supported
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Integrations
Instagram
Supported
WhatsApp
Supported
Azure Marketplace
Not Supported
Facebook
Not Supported
Gmail
Supported
LinkedIn
Not Supported
Microsoft Outlook
Supported
Shopify
Supported
X (Twitter)
Not Supported
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