Sentiment Supermoon

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Sentiment:

About

Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
Supermoon:

About

​Supermoon is an AI-driven customer service platform designed to streamline support operations by integrating key communication channels into a unified system. Its AI customization feature offers automatic reply suggestions, message summaries, and sentiment analysis, enabling teams to respond efficiently across various platforms. The AI phone assistant utilizes advanced voice technology to handle calls, ensuring consistent and professional interactions. With an integrated CRM, businesses can conveniently store essential customer information, facilitating personalized support. MoonChat, Supermoon's live chat solution, seamlessly embeds into websites, providing real-time assistance to visitors. The omnichannel inbox consolidates messages from multiple support channels, allowing teams to manage all customer requests from a single platform. For Shopify users, Supermoon integrates order data and customer information, streamlining support management.
Sentiment:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Supermoon:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Sentiment:

Audience

Organizations that want a social customer service messaging platform
Supermoon:

Audience

Ecommerce businesses requiring a tool to optimize customer support efficiency by integrating AI-driven communication tools and consolidating multiple support channels into a single platform
Sentiment:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Supermoon:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Sentiment:

API

Offers API Not Supported
Supermoon:

API

Offers API Not Supported
Sentiment:

Screenshots and Videos

Supermoon:

Screenshots and Videos

Sentiment:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Supermoon:

Pricing

$19 per month
Free Version Not Supported
Free Trial Supported
Sentiment:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Supermoon:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Sentiment:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Supermoon:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Sentiment:

Company Information

Sentiment
Founded: 2014
United Kingdom
www.sentiment.io
Supermoon:

Company Information

Supermoon
Founded: 2022
United States
getsupermoon.com
Sentiment:

Alternatives

Adanos

Adanos

Adanos Software GmbH
Supermoon:

Alternatives

Sentiment:
Supermoon:
WinCX Cloud

WinCX Cloud

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Sentiment:
Supermoon:
Sentiment:
Supermoon:
MooseDesk

MooseDesk

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Sentiment:
Supermoon:
Sentiment:

Categories

Customer Service Supported
Supermoon:

Categories

Chatbot Supported
Sentiment:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported
Sentiment:

Integrations

Instagram Supported
WhatsApp Supported
Azure Marketplace Supported
Facebook Supported
Gmail Not Supported
LinkedIn Supported
Microsoft Outlook Not Supported
Shopify Not Supported
X (Twitter) Supported
Supermoon:

Integrations

Instagram Supported
WhatsApp Supported
Azure Marketplace Not Supported
Facebook Not Supported
Gmail Supported
LinkedIn Not Supported
Microsoft Outlook Supported
Shopify Supported
X (Twitter) Not Supported
Sentiment:
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Supermoon:
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