Usabilla

Usabilla

SurveyMonkey
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About

SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix. Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of: - where customers are struggling - what operational issues are emerging - what product or policy decisions are creating friction - which problems are growing in volume or severity The goal is simple: Help companies identify, prioritise, and resolve customer problems faster.

About

Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversion rates. Collect in-app feedback on how to improve your mobile app experience. Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! Get data that goes beyond open and click-through rates. Find out what users think of the content you send them and use their feedback to improve.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK

Audience

Companies that want to collect real-time feedback across all digital channels to improve customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3000 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SentiSum
United Kingdom
www.sentisum.com

Company Information

SurveyMonkey
Founded: 1999
United States
www.usabilla.com

Alternatives

Wizr.ai

Wizr.ai

Wizr AI

Alternatives

Qualaroo

Qualaroo

ProProfs

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Slack
Zendesk
Adobe Analytics
Chattermill
Contentsquare
Convert Experiences
Decibel
Desktop.com
Dixa
Gorgias
Intercom
Jira
Jira Work Management
Optimizely One
Salesforce
SurveyMonkey Apply
Tripadvisor
Zapier

Integrations

Slack
Zendesk
Adobe Analytics
Chattermill
Contentsquare
Convert Experiences
Decibel
Desktop.com
Dixa
Gorgias
Intercom
Jira
Jira Work Management
Optimizely One
Salesforce
SurveyMonkey Apply
Tripadvisor
Zapier
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Claim SentiSum and update features and information
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