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About

It is extremely important for teams to quickly access any customer-related data from one space. With Sense you just need to connect your customer support platforms and all customer support data across all the apps you use will be automatically organised, categorised, tagged and interconnected. A document or help article is never a single thing anymore. Sense will look across all the services from your team and find related resources and discussions for any kind of source you have to support your customers. Don't worry about missing important information for your customers and projects. With Sense you will get your personal spot with the sources you should know about, mentions and emails you should pay attention to, upcoming meetings, tasks and many more.

About

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for an AI-driven hub that automatically organizes files, documents, tasks, links, meetings and conversations

Audience

Businesses and support agents seeking a tool to manage documentation, knowledge bases, and support tickets

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sense
Founded: 2021
Germany
www.senseapp.ai/

Company Information

Twig
United States
www.twig.so/

Alternatives

Alternatives

AFFiNE AI

AFFiNE AI

AFFiNE
Alhena

Alhena

Alhena.ai
Shelf

Shelf

Shelf.io

Categories

Categories

Integrations

Salesforce
Zendesk
AI Agents Directory
Basecamp
Confluence
Dash
Docusaurus
Docz
Dropbox
Dropbox Paper
Eclipse PHP
FuelPHP
GitBook
GitHub
Gmail
Google Calendar
Google Chrome
Microsoft Teams
Notion
ServiceNow

Integrations

Salesforce
Zendesk
AI Agents Directory
Basecamp
Confluence
Dash
Docusaurus
Docz
Dropbox
Dropbox Paper
Eclipse PHP
FuelPHP
GitBook
GitHub
Gmail
Google Calendar
Google Chrome
Microsoft Teams
Notion
ServiceNow
Claim Sense and update features and information
Claim Sense and update features and information
Claim Twig and update features and information
Claim Twig and update features and information