Whapier

Whapier

ADDO VISION SOLUTIONS SRL
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About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

About

Whapier is a cloud-based WhatsApp Business platform for businesses that use Meta’s official WhatsApp Cloud API to communicate with customers. It combines broadcast campaigns with approved templates, scheduling, personalization and pre-send cost estimates; a shared team inbox for managing, assigning and replying to conversations; and automation tools for keyword replies, visual flows and timed sequences. Contact records, custom fields and live segments support audience management, while appointment booking and an AI assistant grounded in business documents extend customer interactions. The platform also provides REST API access and outbound webhooks for connecting business systems. Plans include a flat subscription, with WhatsApp message charges billed separately by Meta. Whapier serves EU businesses and hosts product data in the EU; its interface is available in nine European languages.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Audience

SMBs that talk to customers on WhatsApp, especially in Europe: online shops, clinics, hotels and service companies

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€19/month
Free Version Supported
Free Trial Supported

Pricing

€49/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Company Information

ADDO VISION SOLUTIONS SRL
Founded: 2013
Romania
whapier.com

Alternatives

Alternatives

GreenTick

GreenTick

Suscin Innovation Labs LLP

Categories

WhatsApp Marketing Supported

Categories

WhatsApp Marketing Supported

Integrations

Facebook Messenger Supported
Instagram Supported
Telegram Supported
TikTok Supported
WhatsApp Supported

Integrations

Facebook Messenger Not Supported
Instagram Not Supported
Telegram Not Supported
TikTok Not Supported
WhatsApp Not Supported
Claim SendApp and update features and information
Claim SendApp and update features and information
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