SendApp

SendApp

4.5 out of 5 stars
SocialAPI

SocialAPI

Zivaan Solutions
+
+

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About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

About

SocialAPI is a cloud platform for WhatsApp Business messaging, marketing and customer support. It connects businesses to Meta’s WhatsApp Cloud API for campaign broadcasts, template messaging, delivery monitoring and contact management. A visual no-code flow builder supports automated replies and conversational workflows, while a shared team inbox lets multiple agents handle conversations with routing and internal collaboration. The platform also offers campaign scheduling, audience segmentation, AI chatbot automations, analytics, webhooks and a REST API with developer documentation. Businesses use it for promotions, order and shipping notifications, appointment reminders, lead follow-up and support across e-commerce, healthcare, education, real estate and other customer-facing organizations. Meta conversation charges are billed separately at Meta rates; SocialAPI states it adds no markup to those charges.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Audience

E-commerce, healthcare, EdTech, real estate, B2B SaaS, and customer support centers.

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€19/month
Free Version Supported
Free Trial Supported

Pricing

₹299/30 days
The Starter plan is ₹299 per 30 days as an introductory offer (regular price ₹399). Growth is ₹1,499 per 30 days (regular price ₹1,999), and Ultimate is ₹3,749 per 30 days (regular price ₹4,999). A 3-day free trial is available. Meta conversation fees are billed separately at Meta rates; SocialAPI states it adds no markup.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Company Information

Zivaan Solutions
Founded: 2009
India
social.zivaansolutions.com

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Categories

WhatsApp Marketing Supported

Categories

Chatbot Supported
WhatsApp Marketing Supported

Integrations

WhatsApp Supported
Facebook Messenger Supported
Instagram Supported
Telegram Supported
TikTok Supported

Integrations

WhatsApp Supported
Facebook Messenger Not Supported
Instagram Not Supported
Telegram Not Supported
TikTok Not Supported
Claim SendApp and update features and information
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